# Server Administration **URL:** https://community.simple-help.com/c/administration/9.md [Latest](https://community.simple-help.com/latest.md) · [Categories](https://community.simple-help.com/categories.md) --- ## [About the Server Administration category](https://community.simple-help.com/t/about-the-server-administration-category/19)
**Author:** [@SimpleHelp](https://community.simple-help.com/u/SimpleHelp)\ **Replies:** 0
Discuss server configuration and user administration. --- ## [6.4 on Windows Server Core sas.dll delete](https://community.simple-help.com/t/6-4-on-windows-server-core-sas-dll-delete/1949)
**Author:** [@Chris\_Thim](https://community.simple-help.com/u/Chris_Thim)\ **Replies:** 0\ **Last updated:** [October 27, 2026, 12:55am UTC](https://community.simple-help.com/t/6-4-on-windows-server-core-sas-dll-delete/1949 "2026-10-27T00:55:52Z")
Migrating from 5.5.16 to 6.4 on WIndows Server Core 2022 the upgrade resulted in the deletion of sas.dll file and now the installer will not proceed because it cannot find the file. Trying to find a backup copy of the f… --- ## [A user has blocked remote access](https://community.simple-help.com/t/a-user-has-blocked-remote-access/1946)
**Author:** [@John\_Berejiklian](https://community.simple-help.com/u/John_Berejiklian)\ **Replies:** 2\ **Last updated:** [October 19, 2026, 5:46pm UTC](https://community.simple-help.com/t/a-user-has-blocked-remote-access/1946 "2026-10-19T17:46:29Z")
I have a user who has local administrator privileges on his computer. It appears he made a change that is now preventing me from remotely accessing the machine. SimpleHelp is still installed, but I’m unable to launch or… --- ## [Black screen on preview after update](https://community.simple-help.com/t/black-screen-on-preview-after-update/1928)
**Author:** [@Joao\_Ferreira](https://community.simple-help.com/u/Joao_Ferreira)\ **Replies:** 6\ **Last updated:** [October 14, 2026, 1:57pm UTC](https://community.simple-help.com/t/black-screen-on-preview-after-update/1928 "2026-10-14T13:57:21Z")
Anyone knows why and how to fix the preview (monitor) now shows black for all of the machines we have access to? This only happened after the 6.3 update. --- ## [Setting/Updating/Forcing Technician Defaults](https://community.simple-help.com/t/setting-updating-forcing-technician-defaults/1942)
**Author:** [@Logan\_Scarpace](https://community.simple-help.com/u/Logan_Scarpace)\ **Replies:** 0\ **Last updated:** [September 22, 2026, 3:44pm UTC](https://community.simple-help.com/t/setting-updating-forcing-technician-defaults/1942 "2026-09-22T15:44:54Z")
Is there a way to set a default, update, and possibly force the Clipboard Automatic Sync setting for all sessions? Similarly, is there a way to do the same for Technician Preferences? I don’t see either of these under… --- ## [Using Entra ID for Remote Work Authentication](https://community.simple-help.com/t/using-entra-id-for-remote-work-authentication/1935)
**Author:** [@Trey\_Thompson](https://community.simple-help.com/u/Trey_Thompson)\ **Replies:** 0\ **Last updated:** [September 3, 2026, 3:55pm UTC](https://community.simple-help.com/t/using-entra-id-for-remote-work-authentication/1935 "2026-09-03T15:55:10Z")
Is anyone using this? If you are, and you have multiple customers, do you just have a bunch of login buttons? How are you solving this? --- ## [Reporting module we built](https://community.simple-help.com/t/reporting-module-we-built/1924)
**Author:** [@Josh\_Barrett](https://community.simple-help.com/u/Josh_Barrett)\ **Replies:** 0\ **Last updated:** [August 17, 2026, 2:45pm UTC](https://community.simple-help.com/t/reporting-module-we-built/1924 "2026-08-17T14:45:17Z")
Thought I would share a few of the new reporting modules we are doing for clients. We use WHMCS for our billing and ticket system. Using the new Simple-Help API we are easily able to automate a report for clients. … --- ## [SimpleHelp 6.0 Release](https://community.simple-help.com/t/simplehelp-6-0-release/1908)
**Author:** [@RMA](https://community.simple-help.com/u/RMA)\ **Replies:** 49\ **Last updated:** [August 15, 2026, 2:05pm UTC](https://community.simple-help.com/t/simplehelp-6-0-release/1908 "2026-08-15T14:05:39Z")
Hello, Has anyone upgraded to 6.0? If yes, what is your experience with it? Thank you. --- ## [Cyana examples / workflows?](https://community.simple-help.com/t/cyana-examples-workflows/1923)
**Author:** [@Josh\_Barrett](https://community.simple-help.com/u/Josh_Barrett)\ **Replies:** 0\ **Last updated:** [August 14, 2026, 4:11pm UTC](https://community.simple-help.com/t/cyana-examples-workflows/1923 "2026-08-14T16:11:05Z")
Anyone have some examples of using Cyana? Ive not found it very helpful yet over other tools. --- ## [Version 5.5.16 package](https://community.simple-help.com/t/version-5-5-16-package/1913)
**Author:** [@BNE](https://community.simple-help.com/u/BNE)\ **Replies:** 2\ **Last updated:** [July 28, 2026, 6:18pm UTC](https://community.simple-help.com/t/version-5-5-16-package/1913 "2026-07-28T18:18:01Z")
Hi everyone, Does anyone have the Linux package for version 5.5.16. I had an issue with my server and attempted to reinstall using the Linux script, but it installed the latest version which is 6.1. I only have a licens… --- ## [Server Logs access for previous days](https://community.simple-help.com/t/server-logs-access-for-previous-days/1907)
**Author:** [@Uradian\_Bezuidenhoud](https://community.simple-help.com/u/Uradian_Bezuidenhoud)\ **Replies:** 0\ **Last updated:** [July 1, 2026, 1:24pm UTC](https://community.simple-help.com/t/server-logs-access-for-previous-days/1907 "2026-07-01T13:24:41Z")
Hi Support We’re trying to access Server Log files for the prevoius days from the Administrator portal. Its only showing logs for the past 2 days. Checked under the server log via ssh can see the folder is still present… --- ## [Considering an additional server+license](https://community.simple-help.com/t/considering-an-additional-server-license/1903)
**Author:** [@Ben\_Landvatter](https://community.simple-help.com/u/Ben_Landvatter)\ **Replies:** 5\ **Last updated:** [July 1, 2026, 5:46am UTC](https://community.simple-help.com/t/considering-an-additional-server-license/1903 "2026-07-01T05:46:58Z")
Hiya folks. I’ve been using this for years and really love it- thinking about starting a second server for a personal project, but the second machine would not have a static IP available like I have at the office. What… --- ## [Adding Let's Encrypt Cert](https://community.simple-help.com/t/adding-lets-encrypt-cert/1441)
**Author:** [@Ryan\_Gravel](https://community.simple-help.com/u/Ryan_Gravel)\ **Replies:** 8\ **Last updated:** [May 7, 2026, 6:42pm UTC](https://community.simple-help.com/t/adding-lets-encrypt-cert/1441 "2026-05-07T18:42:07Z")
For the life of me I cannot get an SSL cert to work. I had 80/443 open to let it go automatically and have tried installing it manually too but it won’t take a certificate. I am going to wait until 5.5 comes out before… --- ## [Can I block public access to the /webapps/login](https://community.simple-help.com/t/can-i-block-public-access-to-the-webapps-login/1871)
**Author:** [@William\_McPhee](https://community.simple-help.com/u/William_McPhee)\ **Replies:** 1\ **Last updated:** [May 4, 2026, 12:40pm UTC](https://community.simple-help.com/t/can-i-block-public-access-to-the-webapps-login/1871 "2026-05-04T12:40:13Z")
My cyber insurance company has flagged the fact that the login portal is publicly accessible. My current firewall does not allow for specific path blocking, is there a way within SimpleHelp server to turn off access to … --- ## [Hide simplehelp server from bots](https://community.simple-help.com/t/hide-simplehelp-server-from-bots/1813)
**Author:** [@infoal](https://community.simple-help.com/u/infoal)\ **Replies:** 2\ **Last updated:** [March 12, 2026, 10:54am UTC](https://community.simple-help.com/t/hide-simplehelp-server-from-bots/1813 "2026-03-12T10:54:50Z")
after receive a lot of DDOS attacks from brazil, i’ve tried to remove all my simplehelp public urls from google and avoid this to be indexed again. first, i’ve added this lines to “head“ section in all the html files pr… --- ## [UNDER ATTACK from brazil](https://community.simple-help.com/t/under-attack-from-brazil/1795)
**Author:** [@infoal](https://community.simple-help.com/u/infoal)\ **Replies:** 7\ **Last updated:** [March 5, 2026, 10:02am UTC](https://community.simple-help.com/t/under-attack-from-brazil/1795 "2026-03-05T10:02:35Z")
Our simplehelp server is under attack for the last 3 days. 1 million connections are denied every day. This is the IP ranges that are connecting to our server. Not trying to login, only thuosands of IP connections to we… --- ## [Moving SimpleHelp Server to AWS](https://community.simple-help.com/t/moving-simplehelp-server-to-aws/1853)
**Author:** [@Gregory\_Hess](https://community.simple-help.com/u/Gregory_Hess)\ **Replies:** 2\ **Last updated:** [February 6, 2026, 1:42pm UTC](https://community.simple-help.com/t/moving-simplehelp-server-to-aws/1853 "2026-02-06T13:42:45Z")
Hey all, I’ve been tasked with moving our existing onsite Simplehelp server to an AWS instance. We have a relatively small number of computers (about 150) running off the server, and I’m trying to figure out what our n… --- ## [Any known issues with SimpleHelp 5.5.14?](https://community.simple-help.com/t/any-known-issues-with-simplehelp-5-5-14/1835)
**Author:** [@Allan\_Coganovitch](https://community.simple-help.com/u/Allan_Coganovitch)\ **Replies:** 12\ **Last updated:** [November 27, 2025, 1:38pm UTC](https://community.simple-help.com/t/any-known-issues-with-simplehelp-5-5-14/1835 "2025-11-27T13:38:47Z")
I’m considering upgrading to version 5.5.14 but wanted to check first — has anyone encountered any bugs or unexpected behavior after upgrading? I’m currently on 5.5.13 and it’s been stable, so before moving ahead I’d li… --- ## [Server Crashing on Ubuntu](https://community.simple-help.com/t/server-crashing-on-ubuntu/1830)
**Author:** [@Drew\_Helgeson](https://community.simple-help.com/u/Drew_Helgeson)\ **Replies:** 6\ **Last updated:** [November 14, 2025, 5:35pm UTC](https://community.simple-help.com/t/server-crashing-on-ubuntu/1830 "2025-11-14T17:35:03Z")
I’m a SimpleHelp reseller and I have 15 customers all on their own Ubuntu SimpleHelp servers using DigitalOcean droplets. Every single SimpleHelp server has started crashing with memory errors. I just go into SimpleSet… --- ## [Many attempted technician logins on server](https://community.simple-help.com/t/many-attempted-technician-logins-on-server/1829)
**Author:** [@realmx2](https://community.simple-help.com/u/realmx2)\ **Replies:** 5\ **Last updated:** [November 5, 2025, 5:30pm UTC](https://community.simple-help.com/t/many-attempted-technician-logins-on-server/1829 "2025-11-05T17:30:53Z")
Just an FYI - we’ve been simple-help users for over 10 years. Never had people banging on the actual technician login, but today it started with some common user names and such: If you’ve been meaning to change the d… --- ## [Updating from SH 5.4.5 to SH 5.5.12](https://community.simple-help.com/t/updating-from-sh-5-4-5-to-sh-5-5-12/1788)
**Author:** [@PHK](https://community.simple-help.com/u/PHK)\ **Replies:** 3\ **Last updated:** [November 3, 2025, 2:24pm UTC](https://community.simple-help.com/t/updating-from-sh-5-4-5-to-sh-5-5-12/1788 "2025-11-03T14:24:56Z")
Hello, The Updating Guide at https://simple-help.com/updating-guide#updating-simplehelp provides Important Version Transition details, however, it is not clear if my transition path ( SH 5.4.5 to SH 5.5.12 ) is covered… --- ## [SimpleHelp server behind an Untangle or Arista firewall appliance - Let's Encrypt cert renewal/apply failed](https://community.simple-help.com/t/simplehelp-server-behind-an-untangle-or-arista-firewall-appliance-lets-encrypt-cert-renewal-apply-failed/1777)
**Author:** [@Ben\_Landvatter](https://community.simple-help.com/u/Ben_Landvatter)\ **Replies:** 0\ **Last updated:** [August 13, 2025, 5:38pm UTC](https://community.simple-help.com/t/simplehelp-server-behind-an-untangle-or-arista-firewall-appliance-lets-encrypt-cert-renewal-apply-failed/1777 "2025-08-13T17:38:38Z")
–This is more of an “FYI / For Reference post, in the hopes I can save others time/hair pulling.– This is a problem I’ve run in to with our SimpleHelp host, “behind” a branded “Untangle” or “Arista” firewall appliance. … --- ## [Unable to install client silently. "Check this server before connecting"](https://community.simple-help.com/t/unable-to-install-client-silently-check-this-server-before-connecting/1767)
**Author:** [@Charles](https://community.simple-help.com/u/Charles)\ **Replies:** 1\ **Last updated:** [August 7, 2025, 7:04am UTC](https://community.simple-help.com/t/unable-to-install-client-silently-check-this-server-before-connecting/1767 "2025-08-07T07:04:23Z")
It seems even when I’m using the /S flag, we are getting a popup that asks “Check This Server Before Connecting” as the title, and then saying that “Remote Support will share access to this system with the following addr… --- ## [Fail importe SSL certificate](https://community.simple-help.com/t/fail-importe-ssl-certificate/1739)
**Author:** [@Diego\_Andrade](https://community.simple-help.com/u/Diego_Andrade)\ **Replies:** 0\ **Last updated:** [July 14, 2025, 6:09pm UTC](https://community.simple-help.com/t/fail-importe-ssl-certificate/1739 "2025-07-14T18:09:15Z")
The SSL certificate previously imported into SimpleHelp has expired, and I’m currently encountering issues while importing the new certificate. The error message shown is: Failed to load keystore. The certificate files… --- ## [Let's Encrypt Renewal Command](https://community.simple-help.com/t/lets-encrypt-renewal-command/1649)
**Author:** [@dkidd5468](https://community.simple-help.com/u/dkidd5468)\ **Replies:** 3\ **Last updated:** [March 25, 2025, 3:40pm UTC](https://community.simple-help.com/t/lets-encrypt-renewal-command/1649 "2025-03-25T15:40:40Z")
Is there a ssh command to execute the let’s encrypt renewal on a linux server host? Have a server that failed to renew (because of the bug in a previous version), but now it is not renewing on it’s own and i cannot acce… --- ## [5.5.10 Azure Authentication Failing](https://community.simple-help.com/t/5-5-10-azure-authentication-failing/1665)
**Author:** [@Chris\_Thim](https://community.simple-help.com/u/Chris_Thim)\ **Replies:** 10\ **Last updated:** [April 29, 2025, 3:26pm UTC](https://community.simple-help.com/t/5-5-10-azure-authentication-failing/1665 "2025-04-29T15:26:20Z")
Azure authentication stopped working when updating with new 5.5.10 from 5.5.9. Authentication Services for Azure tests successfully, as does user validation from within the group authentication properties for azure. A … --- ## [Just learned something CPU Limiter](https://community.simple-help.com/t/just-learned-something-cpu-limiter/1671)
**Author:** [@Darrell\_Swafford](https://community.simple-help.com/u/Darrell_Swafford)\ **Replies:** 0\ **Last updated:** [April 22, 2025, 8:14pm UTC](https://community.simple-help.com/t/just-learned-something-cpu-limiter/1671 "2025-04-22T20:14:40Z")
I have a small arm linux server that runs simplehelp. SimpleHelp has been spiking the cpu for some odd reason. I havnt found the root cause yet. But I did find a way to limit the cpu usage. In the systemd simplehep.ser… --- ## [SH v5.5.9 Deployment/Comments](https://community.simple-help.com/t/sh-v5-5-9-deployment-comments/1634)
**Author:** [@Smoked\_Ironmade](https://community.simple-help.com/u/Smoked_Ironmade)\ **Replies:** 16\ **Last updated:** [April 4, 2025, 8:29am UTC](https://community.simple-help.com/t/sh-v5-5-9-deployment-comments/1634 "2025-04-04T08:29:44Z")
Has anyone already installed 5.5.9? Any comments, issues? I got it on a standard license to test it. I see an update on clients is required (at least on some of them). --- ## [Simplehelp 5.5.9 technicians disappeared but still can connect](https://community.simple-help.com/t/simplehelp-5-5-9-technicians-disappeared-but-still-can-connect/1636)
**Author:** [@OrsirisdeJong](https://community.simple-help.com/u/OrsirisdeJong)\ **Replies:** 5\ **Last updated:** [March 31, 2025, 9:56am UTC](https://community.simple-help.com/t/simplehelp-5-5-9-technicians-disappeared-but-still-can-connect/1636 "2025-03-31T09:56:10Z")
Hello, Updated from SH 5.5.8 to 5.5.9 on 8 March. Today, I noticed that none of the technicians appear in the admins interface technician section, but they still all can connect to the instance. Also, the restrictions… --- ## [Let’s Encrypt unable to renew SSL certificate (SH v5.5.8)](https://community.simple-help.com/t/let-s-encrypt-unable-to-renew-ssl-certificate-sh-v5-5-8/1614)
**Author:** [@Smoked\_Ironmade](https://community.simple-help.com/u/Smoked_Ironmade)\ **Replies:** 13\ **Last updated:** [March 7, 2025, 3:44pm UTC](https://community.simple-help.com/t/let-s-encrypt-unable-to-renew-ssl-certificate-sh-v5-5-8/1614 "2025-03-07T15:44:20Z")
We are having issues to renew the Let’s Encrypt SSL certificate in our server, this is the first time we have issues, last month we upgraded from 5.4.4 to latest. Any ideas on what could be the issue here? This is the … [Next page](https://community.simple-help.com/c/administration/9.md?page=1)