# Server Administration **URL:** https://community.simple-help.com/c/administration/9.md?no_subcategories=false&page=1 [Latest](https://community.simple-help.com/latest.md) · [Categories](https://community.simple-help.com/categories.md) **Page:** 2 --- ## [Bad guys got in](https://community.simple-help.com/t/bad-guys-got-in/1626)
**Author:** [@Ted\_Clark](https://community.simple-help.com/u/Ted_Clark)\ **Replies:** 14\ **Last updated:** [March 7, 2025, 12:37am UTC](https://community.simple-help.com/t/bad-guys-got-in/1626 "2025-03-07T00:37:48Z")
I’m out of time and luck. Bad guys got into my simple-help 5.1.8 and then onto multiple servers. First business I’m looking at they changed my domain admin password and encrypted drives. I’m screwed. Do I just purchase … --- ## [SimpleSetup Migration](https://community.simple-help.com/t/simplesetup-migration/1623)
**Author:** [@Clifford\_Haas](https://community.simple-help.com/u/Clifford_Haas)\ **Replies:** 3\ **Last updated:** [February 20, 2025, 12:10am UTC](https://community.simple-help.com/t/simplesetup-migration/1623 "2025-02-20T00:10:36Z")
Is there a way to migrate the SimpleSetp software/management to another computer without setting it up again. The computer that’s hosting the software keeps crashing. The server is located at Digital Ocean. I searched bu… --- ## [OpenID Integration](https://community.simple-help.com/t/openid-integration/1619)
**Author:** [@JimLahey](https://community.simple-help.com/u/JimLahey)\ **Replies:** 0\ **Last updated:** [February 11, 2025, 9:02pm UTC](https://community.simple-help.com/t/openid-integration/1619 "2025-02-11T21:02:55Z")
Hi everyone, I am trying to get Duo working with Simple Help. I set up the application in Duo, adding the client ID and Secret into Simple Help, etc but now I am not sure what information I need to “pass” or “claim” to d… --- ## [Create a failover](https://community.simple-help.com/t/create-a-failover/1562)
**Author:** [@gaspa](https://community.simple-help.com/u/gaspa)\ **Replies:** 1\ **Last updated:** [January 12, 2025, 10:18pm UTC](https://community.simple-help.com/t/create-a-failover/1562 "2025-01-12T22:18:11Z")
Hello! Is it possible to configure 2 servers, so that it works as a failover? How would the toolboxes be synchronized, for example? PS: This was translated by google :). --- ## [Simple-Server being marked as malicious and being blocked by many ISPs](https://community.simple-help.com/t/simple-server-being-marked-as-malicious-and-being-blocked-by-many-isps/1460)
**Author:** [@Josh\_Barrett](https://community.simple-help.com/u/Josh_Barrett)\ **Replies:** 20\ **Last updated:** [January 7, 2025, 5:49am UTC](https://community.simple-help.com/t/simple-server-being-marked-as-malicious-and-being-blocked-by-many-isps/1460 "2025-01-07T05:49:24Z")
Our server hosted at DO SH after 7 years just started having issues being blocked or identified as malicious by random ISPs or routers. Like TP-Link, nighthawk but Cisco’s and real enterprise equipment does not have issu… --- ## [Let's Encrypt unable to renew (SH v5.4.5)](https://community.simple-help.com/t/lets-encrypt-unable-to-renew-sh-v5-4-5/1523)
**Author:** [@Christopher](https://community.simple-help.com/u/Christopher)\ **Replies:** 6\ **Last updated:** [November 1, 2024, 4:56pm UTC](https://community.simple-help.com/t/lets-encrypt-unable-to-renew-sh-v5-4-5/1523 "2024-11-01T16:56:36Z")
Been having issues the last couple of weeks where the cert will not renew. The error is ‘…unable to renew…attempted to contact your server on port 80 but was unable to reach it.’ Port 80 is open. Works on any web browse… --- ## [Unable to login after update](https://community.simple-help.com/t/unable-to-login-after-update/1537)
**Author:** [@Giuseppe\_Simonetta](https://community.simple-help.com/u/Giuseppe_Simonetta)\ **Replies:** 0\ **Last updated:** [September 22, 2024, 10:06pm UTC](https://community.simple-help.com/t/unable-to-login-after-update/1537 "2024-09-22T22:06:24Z")
Hey there. Is anyone else having issues logging in using Azure SAML auth after updating to 5.5.5 My server just sits at connecting and does not pop up a browser to authenticate. --- ## [Server stuck on "SimpleHelp is Starting"](https://community.simple-help.com/t/server-stuck-on-simplehelp-is-starting/1532)
**Author:** [@Trey\_Thompson](https://community.simple-help.com/u/Trey_Thompson)\ **Replies:** 1\ **Last updated:** [September 18, 2024, 4:38am UTC](https://community.simple-help.com/t/server-stuck-on-simplehelp-is-starting/1532 "2024-09-18T04:38:47Z")
I’ll submit a ticket, but wondering if anyone here can help. Our server ran out of space today, I expanded the drive, we’ve got plenty of space now. I was preparing for an upgrade from 5.5.3 to 5.5.5, so I rebooted. Upon… --- ## [Upgrade path from v4.1](https://community.simple-help.com/t/upgrade-path-from-v4-1/1492)
**Author:** [@Daren\_Choy](https://community.simple-help.com/u/Daren_Choy)\ **Replies:** 1\ **Last updated:** [July 9, 2024, 1:40pm UTC](https://community.simple-help.com/t/upgrade-path-from-v4-1/1492 "2024-07-09T13:40:33Z")
Hello everyone. I have a SimpleHelp 4.1 installation that has been in service since about 2013. The server it is on is going to be replaced and I figure it would be a great time to get more current with our remote access… --- ## [Font size in Technician Console](https://community.simple-help.com/t/font-size-in-technician-console/1325)
**Author:** [@Craig\_Tosi](https://community.simple-help.com/u/Craig_Tosi)\ **Replies:** 2\ **Last updated:** [July 5, 2024, 11:45am UTC](https://community.simple-help.com/t/font-size-in-technician-console/1325 "2024-07-05T11:45:53Z")
I’m currently using a high resolution monitor (3840 x 2160) with my Technician Console on Debian 12. To get the Technician Console to be comfortable visually I am running the Technician User Interface “Default Applicatio… --- ## [5.5 Server Not Working](https://community.simple-help.com/t/5-5-server-not-working/1473)
**Author:** [@Ryan\_Gravel](https://community.simple-help.com/u/Ryan_Gravel)\ **Replies:** 2\ **Last updated:** [July 4, 2024, 2:03pm UTC](https://community.simple-help.com/t/5-5-server-not-working/1473 "2024-07-04T14:03:10Z")
Updated to 5.5 and nothing is working. Running ‘serverstart.sh’ shows the following error. \/lib/ext exists, extensions mechanism no longer supported; Use -classpath instead. .Error: Could not create the Jav… --- ## [Simplehelp files still being flagged as Trojan!](https://community.simple-help.com/t/simplehelp-files-still-being-flagged-as-trojan/1450)
**Author:** [@Goncalo\_Silva](https://community.simple-help.com/u/Goncalo_Silva)\ **Replies:** 3\ **Last updated:** [May 28, 2024, 8:56am UTC](https://community.simple-help.com/t/simplehelp-files-still-being-flagged-as-trojan/1450 "2024-05-28T08:56:32Z")
Hi, It seems that the saga continues, clients are afraid to install remote-access app as their AV flags it as a Trojan and rightly so! Todays Virus total results are: 21/68 security vendors and no sandboxes flagged thi… --- ## [Moving to a new datacenter](https://community.simple-help.com/t/moving-to-a-new-datacenter/1443)
**Author:** [@Todd\_Robinson](https://community.simple-help.com/u/Todd_Robinson)\ **Replies:** 2\ **Last updated:** [May 14, 2024, 1:42pm UTC](https://community.simple-help.com/t/moving-to-a-new-datacenter/1443 "2024-05-14T13:42:45Z")
Hi all, I read the migration doc but it didn’t quite answer my question. I’m moving from one data center to another. Can I set up a second server, copying the /opt/SimpleHelp directory over, start it up and then just … --- ## [Windows Defender quarantining many Simplehelp files](https://community.simple-help.com/t/windows-defender-quarantining-many-simplehelp-files/1421)
**Author:** [@Jon\_Thomas](https://community.simple-help.com/u/Jon_Thomas)\ **Replies:** 5\ **Last updated:** [April 24, 2024, 12:08am UTC](https://community.simple-help.com/t/windows-defender-quarantining-many-simplehelp-files/1421 "2024-04-24T00:08:40Z")
We have been running Simplehelp for many years and are generally happy with the system. In the last month Microsoft Defender has found a number of files to be malware: Remote Access-windows32-offline.exe Remote Work-w… --- ## [Forget, Stop and Block](https://community.simple-help.com/t/forget-stop-and-block/459)
**Author:** [@Dalacor](https://community.simple-help.com/u/Dalacor)\ **Replies:** 9\ **Last updated:** [April 12, 2024, 9:34am UTC](https://community.simple-help.com/t/forget-stop-and-block/459 "2024-04-12T09:34:15Z")
I need to remote a client however the documentation is not clear on the actual end result difference between stop, block and forget. I can only use forget for machines that are not online so will be necessary for any com… --- ## [Ways to restrict staff abilities while logged in](https://community.simple-help.com/t/ways-to-restrict-staff-abilities-while-logged-in/1425)
**Author:** [@Chris\_Bugeja](https://community.simple-help.com/u/Chris_Bugeja)\ **Replies:** 1\ **Last updated:** [April 3, 2024, 3:21pm UTC](https://community.simple-help.com/t/ways-to-restrict-staff-abilities-while-logged-in/1425 "2024-04-03T15:21:04Z")
Hi everyone, We’ve started the trial with SimpleHelp and we’re very happy with product so far however we’ve got some concerns about capabilities. In particular the “in session settings”. We would like to limit or remov… --- ## [SimpleHelp server will not stay running on Digital Ocean droplet](https://community.simple-help.com/t/simplehelp-server-will-not-stay-running-on-digital-ocean-droplet/1410)
**Author:** [@Mike\_McConnell](https://community.simple-help.com/u/Mike_McConnell)\ **Replies:** 4\ **Last updated:** [March 7, 2024, 10:12pm UTC](https://community.simple-help.com/t/simplehelp-server-will-not-stay-running-on-digital-ocean-droplet/1410 "2024-03-07T22:12:09Z")
I do not know much about linux, but I have a Digital Ocean droplet running Ubuntu. I ran SimpleSetup to install to that droplet. Once I get the server running, I can generally run technician and connect to a workstatio… --- ## [SimpleHelp backup and restore script](https://community.simple-help.com/t/simplehelp-backup-and-restore-script/1406)
**Author:** [@Gerard\_Griffiths](https://community.simple-help.com/u/Gerard_Griffiths)\ **Replies:** 0\ **Last updated:** [February 23, 2024, 10:57pm UTC](https://community.simple-help.com/t/simplehelp-backup-and-restore-script/1406 "2024-02-23T22:57:46Z")
I created this script some time ago to back up my SimpleHelp server configuration, intending to facilitate easy restoration in case of issues with updates, etc. While I didn’t complete the restore functions, I believe it… --- ## [Running SimpleHelp Server behind Cloudflare Proxy](https://community.simple-help.com/t/running-simplehelp-server-behind-cloudflare-proxy/1377)
**Author:** [@Furkan](https://community.simple-help.com/u/Furkan)\ **Replies:** 4\ **Last updated:** [January 9, 2024, 6:03pm UTC](https://community.simple-help.com/t/running-simplehelp-server-behind-cloudflare-proxy/1377 "2024-01-09T18:03:43Z")
Hey all, I had mentioned this topic months ago, but then it was a nginx proxy, but i guess mostly its the same. (See https://community.simple-help.com/t/setting-up-simplehelp-behind-nginx-reverse-proxy/1350/4) I have s… --- ## [Recording Encoding Failed](https://community.simple-help.com/t/recording-encoding-failed/1380)
**Author:** [@Rob\_Nicholson](https://community.simple-help.com/u/Rob_Nicholson)\ **Replies:** 1\ **Last updated:** [January 8, 2024, 4:45pm UTC](https://community.simple-help.com/t/recording-encoding-failed/1380 "2024-01-08T16:45:48Z")
How do I fix this? --- ## [Keep being prompted to change the SimpleHelpAdmin password](https://community.simple-help.com/t/keep-being-prompted-to-change-the-simplehelpadmin-password/1354)
**Author:** [@David\_Tigue](https://community.simple-help.com/u/David_Tigue)\ **Replies:** 3\ **Last updated:** [November 15, 2023, 3:34am UTC](https://community.simple-help.com/t/keep-being-prompted-to-change-the-simplehelpadmin-password/1354 "2023-11-15T03:34:32Z")
We are testing SimpleHelp (trial license) to see if this will be the perfect fit for our company. I am pretty sure this will handle everything we need and more. I am the IT Director for my company and have been in the in… --- ## [Setting up SimpleHelp behind Nginx reverse proxy](https://community.simple-help.com/t/setting-up-simplehelp-behind-nginx-reverse-proxy/1350)
**Author:** [@Rob\_Nicholson](https://community.simple-help.com/u/Rob_Nicholson)\ **Replies:** 4\ **Last updated:** [November 9, 2023, 5:18pm UTC](https://community.simple-help.com/t/setting-up-simplehelp-behind-nginx-reverse-proxy/1350 "2023-11-09T17:18:05Z")
Has anyone had any experience of accessing SimpleHelp through Nginx reverse proxy? Or in fact, any reverse proxy would help. My current SimpleHelp installation is bound to port 8008 for historical reasons. Originally I … --- ## [Installing SimpleHelp Server on Raspberry Pi 4B](https://community.simple-help.com/t/installing-simplehelp-server-on-raspberry-pi-4b/1348)
**Author:** [@Furkan](https://community.simple-help.com/u/Furkan)\ **Replies:** 4\ **Last updated:** [October 26, 2023, 2:04pm UTC](https://community.simple-help.com/t/installing-simplehelp-server-on-raspberry-pi-4b/1348 "2023-10-26T14:04:34Z")
Hey all, im trying to install SimpleHelp Server on my Raspberry Pi 4B running Linux 11 bullseye (aarch64). To make my life easier I used the SimpleHelp Install Script., unsuccessfull. It downloads everything, but when … --- ## [Simplehelp remote Support client will not run](https://community.simple-help.com/t/simplehelp-remote-support-client-will-not-run/1088)
**Author:** [@Jason\_Fredrickson](https://community.simple-help.com/u/Jason_Fredrickson)\ **Replies:** 5\ **Last updated:** [October 23, 2023, 9:58am UTC](https://community.simple-help.com/t/simplehelp-remote-support-client-will-not-run/1088 "2023-10-23T09:58:05Z")
I have number of reports of end users making it to our download site just fine. Downloading the remote client and nothing after trying to run it. This has been happening for a few months can’t seem to find the cause. So… --- ## [Integration into SIEM](https://community.simple-help.com/t/integration-into-siem/1345)
**Author:** [@DAMichael](https://community.simple-help.com/u/DAMichael)\ **Replies:** 0\ **Last updated:** [October 17, 2023, 3:51pm UTC](https://community.simple-help.com/t/integration-into-siem/1345 "2023-10-17T15:51:03Z")
Howdy all! As we continue to grow our focus on cyber security as a company, one of the things we’re rolling out is a proper SIEM solution for our various products, and I’d really like to integrate SimpleHelp with that. … --- ## [Use O365 email for Tech MFA and other emails](https://community.simple-help.com/t/use-o365-email-for-tech-mfa-and-other-emails/1189)
**Author:** [@Peter\_K\_Knowles](https://community.simple-help.com/u/Peter_K_Knowles)\ **Replies:** 11\ **Last updated:** [August 4, 2023, 2:08pm UTC](https://community.simple-help.com/t/use-o365-email-for-tech-mfa-and-other-emails/1189 "2023-08-04T14:08:20Z")
Does anyone have an indicator on the settings of having SH server send emails via an Microsoft 365 account? I have a dedicated account setup and licensed for messaging/email from SH. Following O365 documentation, the se… --- ## [Local private idenitity](https://community.simple-help.com/t/local-private-idenitity/1289)
**Author:** [@Nathan\_Kull](https://community.simple-help.com/u/Nathan_Kull)\ **Replies:** 1\ **Last updated:** [July 17, 2023, 2:34pm UTC](https://community.simple-help.com/t/local-private-idenitity/1289 "2023-07-17T14:34:31Z")
Is it possible to change an existing server’s private identity and keep existing clients? There is an option to change the identity and disconnect it from the license but I’m assuming that doing so would cause all exist… --- ## [Migrating SimpleHelp to another domain](https://community.simple-help.com/t/migrating-simplehelp-to-another-domain/1308)
**Author:** [@Joao\_Ferreira](https://community.simple-help.com/u/Joao_Ferreira)\ **Replies:** 1\ **Last updated:** [July 12, 2023, 3:20pm UTC](https://community.simple-help.com/t/migrating-simplehelp-to-another-domain/1308 "2023-07-12T15:20:10Z")
We have now the need to move our simplehelp server from domain aaaaa.net to bbbb.net using the same server and public ip. It is only due to renaming the company name and websites accordingly. Due to the amount of persis… --- ## [How to change HTML templates like ${WP\_CUS\_DESC}?](https://community.simple-help.com/t/how-to-change-html-templates-like-wp-cus-desc/1294)
**Author:** [@niko](https://community.simple-help.com/u/niko)\ **Replies:** 4\ **Last updated:** [July 3, 2023, 7:16am UTC](https://community.simple-help.com/t/how-to-change-html-templates-like-wp-cus-desc/1294 "2023-07-03T07:16:27Z")
Sorry if it’s something obvious but I cannot find where these template values are coming from. For instance in welcome.html we have ${WP\_TITLE}, ${WP\_SUPPORT\_TITLE}, ${WP\_CUS\_DESC}, etc. Are they editable or the only … --- ## [Interactive Tools on headless Linux server](https://community.simple-help.com/t/interactive-tools-on-headless-linux-server/1297)
**Author:** [@Luke](https://community.simple-help.com/u/Luke)\ **Replies:** 1\ **Last updated:** [June 30, 2023, 7:28pm UTC](https://community.simple-help.com/t/interactive-tools-on-headless-linux-server/1297 "2023-06-30T19:28:15Z")
Hi all. I’m evaluating SimpleHelp to see if it can replace a number of different tools I currently use. One of my roles is monitoring and managing some headless Linux servers. I currently use a product called Termius to … [Previous page](https://community.simple-help.com/c/administration/9.md?no_subcategories=false) [Next page](https://community.simple-help.com/c/administration/9.md?no_subcategories=false&page=2)