# Server Administration **URL:** https://community.simple-help.com/c/administration/9.md?no_subcategories=false&page=2 [Latest](https://community.simple-help.com/latest.md) · [Categories](https://community.simple-help.com/categories.md) **Page:** 3 --- ## [Error Upgrading to 5.4.7](https://community.simple-help.com/t/error-upgrading-to-5-4-7/1261)
**Author:** [@RMA](https://community.simple-help.com/u/RMA)\ **Replies:** 3\ **Last updated:** [April 24, 2023, 4:43pm UTC](https://community.simple-help.com/t/error-upgrading-to-5-4-7/1261 "2023-04-24T16:43:50Z")
Hello, Our SH (Windows Server) is on version 5.4.6 and I attempted to upgrade to 5.4.7 and received this error. Anyone experienced this error? Thank you. --- ## [PCI DSS Compliance](https://community.simple-help.com/t/pci-dss-compliance/1259)
**Author:** [@Stephen\_Templer](https://community.simple-help.com/u/Stephen_Templer)\ **Replies:** 2\ **Last updated:** [April 21, 2023, 11:23pm UTC](https://community.simple-help.com/t/pci-dss-compliance/1259 "2023-04-21T23:23:21Z")
Currently looking into a remote access tool. I used SimpleHelp at my last company and have been trying to convince my current boss to consider this. He’s shot it down due to the fact it is self hosted and main it’s not … --- ## [Remote Access Server Changed From http to udp](https://community.simple-help.com/t/remote-access-server-changed-from-http-to-udp/1253)
**Author:** [@Lato757](https://community.simple-help.com/u/Lato757)\ **Replies:** 1\ **Last updated:** [April 14, 2023, 8:04pm UTC](https://community.simple-help.com/t/remote-access-server-changed-from-http-to-udp/1253 "2023-04-14T20:04:47Z")
Hi SH Community, Recently we became aware of a couple machines where their Remote Access server was changed from http to udp. Is there a setting in Administration that can be accidentally switched to change the server c… --- ## [Azure AD Authentication (noted in 5.0.10 release) ?!?](https://community.simple-help.com/t/azure-ad-authentication-noted-in-5-0-10-release/1212)
**Author:** [@Peet\_McKinney](https://community.simple-help.com/u/Peet_McKinney)\ **Replies:** 6\ **Last updated:** [March 31, 2023, 4:27am UTC](https://community.simple-help.com/t/azure-ad-authentication-noted-in-5-0-10-release/1212 "2023-03-31T04:27:16Z")
Soooooo the release notes way back on the 5.0.10 (12/2017) version of simple help release notes: “Added support for Azure Active Directory authentication”. @George\_Christelis @gchristelis Am I missing something? There … --- ## [How to restore SimpleHelp back after update](https://community.simple-help.com/t/how-to-restore-simplehelp-back-after-update/1226)
**Author:** [@Lato757](https://community.simple-help.com/u/Lato757)\ **Replies:** 12\ **Last updated:** [March 11, 2023, 3:37pm UTC](https://community.simple-help.com/t/how-to-restore-simplehelp-back-after-update/1226 "2023-03-11T15:37:05Z")
Anyone know how to restore the SimpleHelp\_backup? Or where the docs are. Our update failed an now server will not start. Need help ASAP. --- ## [Simple Help Gives Bad Port on HTTP =\> HTTPS Redirect](https://community.simple-help.com/t/simple-help-gives-bad-port-on-http-https-redirect/1222)
**Author:** [@David1](https://community.simple-help.com/u/David1)\ **Replies:** 1\ **Last updated:** [February 1, 2023, 3:40pm UTC](https://community.simple-help.com/t/simple-help-gives-bad-port-on-http-https-redirect/1222 "2023-02-01T15:40:19Z")
Hey, I’ve got a SimpleHelp 5.2.7 running on Debian. It’s configured to bind to port $IP:8080 and I use PREROUTING rules in my firewall to connect port $IP:80 and $IP:443 to $IP:8080 (SimpleHelp runs as a non-root users … --- ## [Headless Linux Hardware Monitoring](https://community.simple-help.com/t/headless-linux-hardware-monitoring/1217)
**Author:** [@Mike\_Tills](https://community.simple-help.com/u/Mike_Tills)\ **Replies:** 5\ **Last updated:** [January 28, 2023, 6:00pm UTC](https://community.simple-help.com/t/headless-linux-hardware-monitoring/1217 "2023-01-28T18:00:30Z")
Hello All…So we have some Linux boxes out there that are really locked down (No SSH, ILO Access, etc). Could SH be used to monitor hardware on these devices? Specifically drives failing, etc? I am not sure it provides… --- ## [Simple-Help Trial Crashed - How to restart the service?](https://community.simple-help.com/t/simple-help-trial-crashed-how-to-restart-the-service/1187)
**Author:** [@Evan\_Burt](https://community.simple-help.com/u/Evan_Burt)\ **Replies:** 0\ **Last updated:** [December 3, 2022, 8:11pm UTC](https://community.simple-help.com/t/simple-help-trial-crashed-how-to-restart-the-service/1187 "2022-12-03T20:11:17Z")
Hello Community! I’ve recently deployed a trial of Simple-Help utilizing the one-click deployment option under account settings. This appears to have deployed a DigitalOcean droplet server free of charge for 30-days, w… --- ## [Simple Help Client Configuration Lost](https://community.simple-help.com/t/simple-help-client-configuration-lost/1163)
**Author:** [@Ian\_Johnston](https://community.simple-help.com/u/Ian_Johnston)\ **Replies:** 3\ **Last updated:** [November 18, 2022, 3:42pm UTC](https://community.simple-help.com/t/simple-help-client-configuration-lost/1163 "2022-11-18T15:42:44Z")
I’m just looking for some help, we have around 200 PC sticks with simple help installed. Over the last year, randomly these sticks seem to just lose their simple help configuration and therefore just become unreachable v… --- ## [Standard vs Business and toolbox](https://community.simple-help.com/t/standard-vs-business-and-toolbox/1134)
**Author:** [@Peter\_K\_Knowles](https://community.simple-help.com/u/Peter_K_Knowles)\ **Replies:** 6\ **Last updated:** [September 27, 2022, 1:02pm UTC](https://community.simple-help.com/t/standard-vs-business-and-toolbox/1134 "2022-09-27T13:02:04Z")
A client of mine is considering Simple Help for his helpdesk functions. Normally, I would say a 1 or 2 seat license of Standard would suffice for him. But thinking a little deeper for him, I see where some Business featu… --- ## [Changing Branding Images on Remote Access File](https://community.simple-help.com/t/changing-branding-images-on-remote-access-file/1120)
**Author:** [@Jack\_Turner](https://community.simple-help.com/u/Jack_Turner)\ **Replies:** 2\ **Last updated:** [September 16, 2022, 10:14am UTC](https://community.simple-help.com/t/changing-branding-images-on-remote-access-file/1120 "2022-09-16T10:14:47Z")
Hey guys/gals/other, I’ve been a user of SimpleHelp for a few years but am fairly new to the admin side. We recently changed our company branding, we have successfully changed our branding logo over on all sides except … --- ## [Changing OSX DMG Background](https://community.simple-help.com/t/changing-osx-dmg-background/1071)
**Author:** [@Scott\_Immerman](https://community.simple-help.com/u/Scott_Immerman)\ **Replies:** 2\ **Last updated:** [June 16, 2022, 7:50pm UTC](https://community.simple-help.com/t/changing-osx-dmg-background/1071 "2022-06-16T19:50:54Z")
I have changed the PNG file “/Applications/SimpleHelp/DEPLOY/customer/osx\_bg.png” to have our logo, but when I click the download Customer dmg it never finishes downloading. If I put back the original file, it downloads … --- ## [Installed 5.3.7 - could not connect to updated SH server](https://community.simple-help.com/t/installed-5-3-7-could-not-connect-to-updated-sh-server/1061)
**Author:** [@Doug\_Steinschneider](https://community.simple-help.com/u/Doug_Steinschneider)\ **Replies:** 0\ **Last updated:** [May 25, 2022, 7:37pm UTC](https://community.simple-help.com/t/installed-5-3-7-could-not-connect-to-updated-sh-server/1061 "2022-05-25T19:37:03Z")
I installed 5.3.7 on Windows Server so I can help M1 Mac users. I had to revert to 5.2.9 which works fine (of course except on M1 Macs). Any advice on what I need to do to get 5.3.7 working would be appreciated. , Than… --- ## [Hosting SimpleHelp on Raspberry Pi Zero 2 W](https://community.simple-help.com/t/hosting-simplehelp-on-raspberry-pi-zero-2-w/1055)
**Author:** [@Aardvark](https://community.simple-help.com/u/Aardvark)\ **Replies:** 1\ **Last updated:** [May 19, 2022, 10:32pm UTC](https://community.simple-help.com/t/hosting-simplehelp-on-raspberry-pi-zero-2-w/1055 "2022-05-19T22:32:30Z")
Has anyone tried hosting SH on a Pi Zero 2 W? It only has 512mb of RAM but I’ve been getting by with the same on an AWS t2.micro instance. This would be for light usage (one technician and 10 machines). --- ## [Can't get Lets Encrypt Certificate](https://community.simple-help.com/t/cant-get-lets-encrypt-certificate/598)
**Author:** [@Tolvugerdi\_Staff](https://community.simple-help.com/u/Tolvugerdi_Staff)\ **Replies:** 0\ **Last updated:** [October 23, 2020, 10:15am UTC](https://community.simple-help.com/t/cant-get-lets-encrypt-certificate/598 "2020-10-23T10:15:52Z")
I’ve been trying to get a Lets Encrypt certificate. Port 80 is open and I can access my simple-help server through port 80. Everytime I click on “Generate your certificate”, I see that something is happening, then I can… --- ## [Automatic backup of server configuration?](https://community.simple-help.com/t/automatic-backup-of-server-configuration/1033)
**Author:** [@Doug\_Neumetzger](https://community.simple-help.com/u/Doug_Neumetzger)\ **Replies:** 5\ **Last updated:** [April 24, 2022, 10:49am UTC](https://community.simple-help.com/t/automatic-backup-of-server-configuration/1033 "2022-04-24T10:49:10Z")
This would be a nice feature to build into the SH server, but has anyone created a script to perform a daily backup of their SH server? TIA. --- ## [Using ports other than 80](https://community.simple-help.com/t/using-ports-other-than-80/1013)
**Author:** [@Tolvugerdi\_Staff](https://community.simple-help.com/u/Tolvugerdi_Staff)\ **Replies:** 3\ **Last updated:** [March 25, 2022, 10:15am UTC](https://community.simple-help.com/t/using-ports-other-than-80/1013 "2022-03-25T10:15:27Z")
We have been running SimpleHelp on port 80/443 for a few years. Now we need these ports on our network for other uses. So I changed the server configuration to bind to port 8008, and migrated to all remote machines to us… --- ## [Branding 5.3.6 - Remove chat pane preview](https://community.simple-help.com/t/branding-5-3-6-remove-chat-pane-preview/972)
**Author:** [@Logan\_Scarpace](https://community.simple-help.com/u/Logan_Scarpace)\ **Replies:** 8\ **Last updated:** [March 7, 2022, 5:39am UTC](https://community.simple-help.com/t/branding-5-3-6-remove-chat-pane-preview/972 "2022-03-07T05:39:36Z")
Hi, We just installed V5.3.6 and the new download pages have an image of a chat session on the right. Is there a setting or easy way to turn off the image to keep the pages cleaner and simpler that will persist through… --- ## [Cost to host on Digital Ocean?](https://community.simple-help.com/t/cost-to-host-on-digital-ocean/969)
**Author:** [@Allen\_Rowand](https://community.simple-help.com/u/Allen_Rowand)\ **Replies:** 5\ **Last updated:** [March 3, 2022, 1:56am UTC](https://community.simple-help.com/t/cost-to-host-on-digital-ocean/969 "2022-03-03T01:56:46Z")
I’m considering moving my SH server from a VM to Digital Ocean (or a similar hosting service). Can anyone that’s already doing this give me an idea of what the monthly cost is? I manage a hundred or so endpoints. Thanks! … --- ## [Looking for Guidance on How To Testing out New Versions](https://community.simple-help.com/t/looking-for-guidance-on-how-to-testing-out-new-versions/978)
**Author:** [@EVsAreFast](https://community.simple-help.com/u/EVsAreFast)\ **Replies:** 3\ **Last updated:** [February 22, 2022, 7:14am UTC](https://community.simple-help.com/t/looking-for-guidance-on-how-to-testing-out-new-versions/978 "2022-02-22T07:14:41Z")
Since running into the horrible 5.3.5 bug (error summary pop-up/force quit bug) and then 5.3.6 (macOS endpoint access lost) , I’ve been waiting to avoid that issue. How do people test new SH versions? Almost all my endpo… --- ## [How do you Downgrade from latest version to older one?](https://community.simple-help.com/t/how-do-you-downgrade-from-latest-version-to-older-one/973)
**Author:** [@EVsAreFast](https://community.simple-help.com/u/EVsAreFast)\ **Replies:** 5\ **Last updated:** [February 19, 2022, 12:38am UTC](https://community.simple-help.com/t/how-do-you-downgrade-from-latest-version-to-older-one/973 "2022-02-19T00:38:50Z")
What’s the best practice for downgrading SH Servers under Linux? I know the URL for old versions, but the support website does not explain how to downgrade? No instructions which is disappointing. And if you’re curious … --- ## [Anyone Sharing Disclaimers?](https://community.simple-help.com/t/anyone-sharing-disclaimers/948)
**Author:** [@Mark\_Laudenbach](https://community.simple-help.com/u/Mark_Laudenbach)\ **Replies:** 1\ **Last updated:** [February 3, 2022, 6:01pm UTC](https://community.simple-help.com/t/anyone-sharing-disclaimers/948 "2022-02-03T18:01:39Z")
Does anyone have a fancy disclaimer they use that they would share with the community? Thank in advance for sharing. Mark --- ## [DigitalOcean Upgrade to Latest Simple Help Server](https://community.simple-help.com/t/digitalocean-upgrade-to-latest-simple-help-server/946)
**Author:** [@Chris\_Jones](https://community.simple-help.com/u/Chris_Jones)\ **Replies:** 9\ **Last updated:** [February 2, 2022, 2:37am UTC](https://community.simple-help.com/t/digitalocean-upgrade-to-latest-simple-help-server/946 "2022-02-02T02:37:51Z")
Hi, I have researched how to upgrade a server that’s hosted on a droplet, and it would appear the best advice is to run the script that is on the Simplehelp website. Having limited knowledge of commands in Linux, I can… --- ## [SimpleHelp server Debian 11](https://community.simple-help.com/t/simplehelp-server-debian-11/870)
**Author:** [@Mark\_Laudenbach](https://community.simple-help.com/u/Mark_Laudenbach)\ **Replies:** 6\ **Last updated:** [January 31, 2022, 11:50pm UTC](https://community.simple-help.com/t/simplehelp-server-debian-11/870 "2022-01-31T23:50:31Z")
Greetings! First time, long time SimpleHelp user. My question today is if anyone is running SimpleHelp server on Debian 11? Thank you for your time. Mark --- ## [Statically set download links?](https://community.simple-help.com/t/statically-set-download-links/930)
**Author:** [@Steve](https://community.simple-help.com/u/Steve)\ **Replies:** 0\ **Last updated:** [January 14, 2022, 9:32pm UTC](https://community.simple-help.com/t/statically-set-download-links/930 "2022-01-14T21:32:15Z")
I have changed my port bindings to 8080 and 4343, I am using Nginx as a reverse proxy which works for the landing page. I set up a direct port forward to 4343 to the simple help server thinking that changing the bindings… --- ## [Log4j2 on 5.0.19](https://community.simple-help.com/t/log4j2-on-5-0-19/881)
**Author:** [@Gregory\_L\_Ramey](https://community.simple-help.com/u/Gregory_L_Ramey)\ **Replies:** 32\ **Last updated:** [December 14, 2021, 4:16pm UTC](https://community.simple-help.com/t/log4j2-on-5-0-19/881 "2021-12-14T16:16:36Z")
I tried to audit as best as I could, but could not find that my version of SimpleHelp is using log4j2. Can anyone confirm this? I need to know if there is anything I need to do regarding the RCE in log4j2. --- ## [Smtp tricks? anyone?](https://community.simple-help.com/t/smtp-tricks-anyone/865)
**Author:** [@Marco\_Ferrante](https://community.simple-help.com/u/Marco_Ferrante)\ **Replies:** 8\ **Last updated:** [December 13, 2021, 11:04pm UTC](https://community.simple-help.com/t/smtp-tricks-anyone/865 "2021-12-13T23:04:22Z")
Trying to configure simple-help email configuration using my internet provider smtp info, usual guidelines, username, password, connection security SSL/TLS, authentication method: Normal password, port 587, but keep gett… --- ## [System Error 53](https://community.simple-help.com/t/system-error-53/864)
**Author:** [@Nicholas\_Booker](https://community.simple-help.com/u/Nicholas_Booker)\ **Replies:** 3\ **Last updated:** [November 25, 2021, 4:32pm UTC](https://community.simple-help.com/t/system-error-53/864 "2021-11-25T16:32:11Z")
Hello, when trying to to deploy remote access app, I am receiving the error failed launch the install using WMI and failed to map drive to admin share of remote machine. Any suggestions how to resolve this issue? --- ## [Can't Create Let's Encrypt Certificate - Linux - SH 5.1.5](https://community.simple-help.com/t/cant-create-lets-encrypt-certificate-linux-sh-5-1-5/853)
**Author:** [@Jerry\_Redmon](https://community.simple-help.com/u/Jerry_Redmon)\ **Replies:** 0\ **Last updated:** [November 10, 2021, 7:53am UTC](https://community.simple-help.com/t/cant-create-lets-encrypt-certificate-linux-sh-5-1-5/853 "2021-11-10T07:53:38Z")
Running SimpleHelp 5.1.5 on Parrot Linux. Trying to setup SSL Certificate using the “Let’s Encrypt”. I enter the information in the wizard (domain and email address) and click on “Generate Certificate”. The screen bli… --- ## [Simple Help attacked](https://community.simple-help.com/t/simple-help-attacked/529)
**Author:** [@ElectSys](https://community.simple-help.com/u/ElectSys)\ **Replies:** 27\ **Last updated:** [November 9, 2021, 5:30pm UTC](https://community.simple-help.com/t/simple-help-attacked/529 "2021-11-09T17:30:47Z")
We had an incident on 7/14/2020 where a technicians PC was hacked and Simple Help was used to deploy the sodinokibi ransomware to all PCs connected to Access. About 700 PCs. Also the same PC had access to our cloud man… [Previous page](https://community.simple-help.com/c/administration/9.md?no_subcategories=false&page=1) [Next page](https://community.simple-help.com/c/administration/9.md?no_subcategories=false&page=3)