# Alerts and Toolboxes **URL:** https://community.simple-help.com/c/alerts-toolboxes/8.md [Latest](https://community.simple-help.com/latest.md) · [Categories](https://community.simple-help.com/categories.md) --- ## [About the Alerts and Toolboxes category](https://community.simple-help.com/t/about-the-alerts-and-toolboxes-category/18)
**Author:** [@SimpleHelp](https://community.simple-help.com/u/SimpleHelp)\ **Replies:** 0
A place to discuss creating alerts over monitored data and sharing toolboxes and tool ideas. --- ## [6.3 Toolbox Bug moving scripts](https://community.simple-help.com/t/6-3-toolbox-bug-moving-scripts/1940)
**Author:** [@Az\_Ashraf](https://community.simple-help.com/u/Az_Ashraf)\ **Replies:** 1\ **Last updated:** [September 23, 2026, 7:12pm UTC](https://community.simple-help.com/t/6-3-toolbox-bug-moving-scripts/1940 "2026-09-23T19:12:23Z")
Hi All When we move a script from a Tool box, after we noticed the the Wrong Script the in script window, closing and reopening SimpleHelp Fixes the issue, tested it moving our dot net script from one tool to another, … --- ## [6.3 ToolBox Bug](https://community.simple-help.com/t/6-3-toolbox-bug/1939)
**Author:** [@Az\_Ashraf](https://community.simple-help.com/u/Az_Ashraf)\ **Replies:** 0\ **Last updated:** [September 21, 2026, 8:03am UTC](https://community.simple-help.com/t/6-3-toolbox-bug/1939 "2026-09-21T08:03:53Z")
When we import engineer Scrips - all is well - After Simple help is closed and reopened - the imported Toolboxes vanish, we have to import again --- ## [Tag - Where Used?](https://community.simple-help.com/t/tag-where-used/1632)
**Author:** [@Allan\_Coganovitch](https://community.simple-help.com/u/Allan_Coganovitch)\ **Replies:** 4\ **Last updated:** [September 8, 2026, 5:50am UTC](https://community.simple-help.com/t/tag-where-used/1632 "2026-09-08T05:50:09Z")
Is there a better way to determine where a Tag is being referenced other than manually checking each Alert? Thank you in advance. --- ## [6.3 Toolbox Bugs](https://community.simple-help.com/t/6-3-toolbox-bugs/1936)
**Author:** [@Az\_Ashraf](https://community.simple-help.com/u/Az_Ashraf)\ **Replies:** 0\ **Last updated:** [September 5, 2026, 11:38am UTC](https://community.simple-help.com/t/6-3-toolbox-bugs/1936 "2026-09-05T11:38:30Z")
After upgrade Techs can no longer run any scripts when they import the shared scripts these are duplicated in their Toolbox also when selecting the scripts from import they go white (colour is incorrect) you scan still… --- ## [Propagation of changes in toolboxes](https://community.simple-help.com/t/propagation-of-changes-in-toolboxes/1930)
**Author:** [@infoal](https://community.simple-help.com/u/infoal)\ **Replies:** 0\ **Last updated:** [August 23, 2026, 8:48pm UTC](https://community.simple-help.com/t/propagation-of-changes-in-toolboxes/1930 "2026-08-23T20:48:53Z")
I’ve been using toolboxes and alerts that run toolbox scripts for many years, and their behavior has become increasingly unpredictable and erratic. If you create a script and run it manually on different devices, there … --- ## [Machine offline event timeout](https://community.simple-help.com/t/machine-offline-event-timeout/1874)
**Author:** [@Tomas](https://community.simple-help.com/u/Tomas)\ **Replies:** 1\ **Last updated:** [July 1, 2026, 12:34am UTC](https://community.simple-help.com/t/machine-offline-event-timeout/1874 "2026-07-01T00:34:16Z")
Is it possible to change ‘Machine offline event timeout’ value somehow? Anything I enter it defaults back to 5 minutes. --- ## [FAILED Technician login with username SH-Maintenance-User-Internal](https://community.simple-help.com/t/failed-technician-login-with-username-sh-maintenance-user-internal/1898)
**Author:** [@DragonSlayr](https://community.simple-help.com/u/DragonSlayr)\ **Replies:** 1\ **Last updated:** [June 26, 2026, 8:39pm UTC](https://community.simple-help.com/t/failed-technician-login-with-username-sh-maintenance-user-internal/1898 "2026-06-26T20:39:58Z")
Posting this in Alerts and Toolboxes because I figured out the cause. I just don’t know the fix. I get these emails alerting to the failed login when I try to run a toolbox with ServerUtilsPrePullFile(@Machine(TechUtil)… --- ## [After Each Upgrade](https://community.simple-help.com/t/after-each-upgrade/1869)
**Author:** [@Josh-Loader](https://community.simple-help.com/u/Josh-Loader)\ **Replies:** 8\ **Last updated:** [May 15, 2026, 6:10pm UTC](https://community.simple-help.com/t/after-each-upgrade/1869 "2026-05-15T18:10:50Z")
After each upgrade the monitoring events seem to get wiped, has anyone else noticed this or is it just me? This seems to have been happening for a long time now, I’ve only just got around to flagging it. --- ## [WordPress Plugin to Access Your Machines](https://community.simple-help.com/t/wordpress-plugin-to-access-your-machines/1862)
**Author:** [@Ryan\_C\_Smith](https://community.simple-help.com/u/Ryan_C_Smith)\ **Replies:** 3\ **Last updated:** [April 25, 2026, 1:09am UTC](https://community.simple-help.com/t/wordpress-plugin-to-access-your-machines/1862 "2026-04-25T01:09:57Z")
Anyone interested in a WordPress plugin to access your machines. Drop down to get different companies. One click to get to hp, dell, and lenovo support page for machines. You don’t have to give your employees access t… --- ## [Get Bitlocker Keys](https://community.simple-help.com/t/get-bitlocker-keys/1391)
**Author:** [@Ryan\_C\_Smith](https://community.simple-help.com/u/Ryan_C_Smith)\ **Replies:** 3\ **Last updated:** [April 7, 2026, 7:30am UTC](https://community.simple-help.com/t/get-bitlocker-keys/1391 "2026-04-07T07:30:19Z")
This one has been really handy. $BitlockerVolumers = Get-BitLockerVolume $BitlockerVolumers | ForEach-Object { $MountPoint = $\_.MountPoint $RecoveryKey = string.RecoveryPassword if ($RecoveryKey.Length -gt 5) { Wr… --- ## [How Do You Re-Order the Toolboxes?](https://community.simple-help.com/t/how-do-you-re-order-the-toolboxes/1831)
**Author:** [@Allan\_Coganovitch](https://community.simple-help.com/u/Allan_Coganovitch)\ **Replies:** 0\ **Last updated:** [November 6, 2025, 1:45am UTC](https://community.simple-help.com/t/how-do-you-re-order-the-toolboxes/1831 "2025-11-06T01:45:28Z")
Toolboxes, not the scripts, appear to be in chronological order. I cannot seem to find a way to re-order the Toolboxes. Does anyone know of a method? Than you in advance. --- ## [ServerUtils and Tags Question](https://community.simple-help.com/t/serverutils-and-tags-question/1818)
**Author:** [@Allan\_Coganovitch](https://community.simple-help.com/u/Allan_Coganovitch)\ **Replies:** 0\ **Last updated:** [October 10, 2025, 5:14pm UTC](https://community.simple-help.com/t/serverutils-and-tags-question/1818 "2025-10-10T17:14:27Z")
Are there ServerUtils that I can in PowerShell to check whether a specific tag is set for a machine? Or, alternatively, which tags are set for a machine? Thank you in advance. --- ## [Running multiple tools one after another (not at the same time)](https://community.simple-help.com/t/running-multiple-tools-one-after-another-not-at-the-same-time/1817)
**Author:** [@Allan\_Coganovitch](https://community.simple-help.com/u/Allan_Coganovitch)\ **Replies:** 0\ **Last updated:** [October 10, 2025, 12:53am UTC](https://community.simple-help.com/t/running-multiple-tools-one-after-another-not-at-the-same-time/1817 "2025-10-10T00:53:07Z")
Looking for feedback before I finalize a new way to run multiple tools one after another (not at the same time). I want to be sure I’m not overlooking something other MSPs or SimpleHelp admins have already solved. Hi e… --- ## [Can we log computer idle vs in use time?](https://community.simple-help.com/t/can-we-log-computer-idle-vs-in-use-time/1806)
**Author:** [@Gjeret\_Stein](https://community.simple-help.com/u/Gjeret_Stein)\ **Replies:** 1\ **Last updated:** [September 30, 2025, 1:49am UTC](https://community.simple-help.com/t/can-we-log-computer-idle-vs-in-use-time/1806 "2025-09-30T01:49:32Z")
Hey all, I see the Green/Blue button in access Is there a way to log that info aside from watching it manually? The Powers that be want to know if a certain remote employee is actually working, or just using teams on … --- ## [Windows updates no drivers or firmware](https://community.simple-help.com/t/windows-updates-no-drivers-or-firmware/1794)
**Author:** [@DragonSlayr](https://community.simple-help.com/u/DragonSlayr)\ **Replies:** 3\ **Last updated:** [September 12, 2025, 12:52pm UTC](https://community.simple-help.com/t/windows-updates-no-drivers-or-firmware/1794 "2025-09-12T12:52:33Z")
I’ve been beating my head against a wall. Would like to “mirror” the updates that the gui installs by default. pswindowsupdate has thwarted my efforts. :slight\_smile: Do you guys have the syntax for the pswindowsupdat… --- ## [Sfc /scannow output garbled](https://community.simple-help.com/t/sfc-scannow-output-garbled/1779)
**Author:** [@DragonSlayr](https://community.simple-help.com/u/DragonSlayr)\ **Replies:** 1\ **Last updated:** [August 20, 2025, 5:45pm UTC](https://community.simple-help.com/t/sfc-scannow-output-garbled/1779 "2025-08-20T17:45:01Z")
Having trouble writing a toolbox to run powershell command sfc /scannow I get weird encoding in the toolbox results. Did some searches but haven’t solved the issue. I don’t really want it to write to a file, but output… --- ## [Rename pc interactive powershell](https://community.simple-help.com/t/rename-pc-interactive-powershell/1769)
**Author:** [@DragonSlayr](https://community.simple-help.com/u/DragonSlayr)\ **Replies:** 2\ **Last updated:** [August 8, 2025, 10:03pm UTC](https://community.simple-help.com/t/rename-pc-interactive-powershell/1769 "2025-08-08T22:03:24Z")
Hi, Am very new to SimpleHelp and trying to make a power shell script to rename a pc and ask the technician for the new name. # Prompt technician for new computer name (text input) $renamemachine = ServerUtilsAskTech(E… --- ## [Enable Bitlocker](https://community.simple-help.com/t/enable-bitlocker/1555)
**Author:** [@Aaron\_Westerman](https://community.simple-help.com/u/Aaron_Westerman)\ **Replies:** 3\ **Last updated:** [July 31, 2025, 6:15am UTC](https://community.simple-help.com/t/enable-bitlocker/1555 "2025-07-31T06:15:07Z")
Does anyone have a successful script (power shell or otherwise) to enable bitlocker? I’ve used @Darrell\_Swafford toolkit to pull existing keys but haven’t found or created a script to turn it on without a remote session … --- ## [Toolbox scripts hitting \`java.lang.ArrayIndexOutOfBoundsException: index 17 is larger than length 17\` on SH 5.5.10?](https://community.simple-help.com/t/toolbox-scripts-hitting-java-lang-arrayindexoutofboundsexception-index-17-is-larger-than-length-17-on-sh-5-5-10/1677)
**Author:** [@Chris\_Devers](https://community.simple-help.com/u/Chris_Devers)\ **Replies:** 6\ **Last updated:** [May 6, 2025, 1:08pm UTC](https://community.simple-help.com/t/toolbox-scripts-hitting-java-lang-arrayindexoutofboundsexception-index-17-is-larger-than-length-17-on-sh-5-5-10/1677 "2025-05-06T13:08:26Z")
Hi! My company has been using SimpleHelp for years now, and I have a bunch of saved Bash (etc) scripts. Today, on SH 5.5.10 build 112084499.1, all the scripts I have saved seem to be failing with a Java stacktrace simi… --- ## [Windows user console not logged in - alert](https://community.simple-help.com/t/windows-user-console-not-logged-in-alert/1329)
**Author:** [@Viv\_Burrows](https://community.simple-help.com/u/Viv_Burrows)\ **Replies:** 3\ **Last updated:** [March 19, 2025, 6:05am UTC](https://community.simple-help.com/t/windows-user-console-not-logged-in-alert/1329 "2025-03-19T06:05:42Z")
Does anyone know if it is possible to get an alert if console user is not logged in. We have a number of guests on simple help where the user apps will only run when console logged in --- ## [SH Technician login failure](https://community.simple-help.com/t/sh-technician-login-failure/1629)
**Author:** [@Smoked\_Ironmade](https://community.simple-help.com/u/Smoked_Ironmade)\ **Replies:** 1\ **Last updated:** [February 24, 2025, 10:17pm UTC](https://community.simple-help.com/t/sh-technician-login-failure/1629 "2025-02-24T22:17:41Z")
Over the weekend we got alerts on technician login failure, however the information provided on the email alert only shows an IP and port. Is there any log we can check on the server (linux server) to get a more complete… --- ## [Update powershell version in Toolboxes](https://community.simple-help.com/t/update-powershell-version-in-toolboxes/1557)
**Author:** [@Tan\_Tran](https://community.simple-help.com/u/Tan_Tran)\ **Replies:** 0\ **Last updated:** [December 13, 2024, 4:07am UTC](https://community.simple-help.com/t/update-powershell-version-in-toolboxes/1557 "2024-12-13T04:07:50Z")
Hi Everyone, I’ve encountered an issue with Toolboxes, which only supports Windows 11 and comes with PowerShell 5.1 pre-installed. I’ve tried various methods to run it on the latest PowerShell 7, but haven’t had any suc… --- ## [Dell System Info](https://community.simple-help.com/t/dell-system-info/1324)
**Author:** [@Aaron\_Westerman](https://community.simple-help.com/u/Aaron_Westerman)\ **Replies:** 3\ **Last updated:** [December 9, 2024, 3:45pm UTC](https://community.simple-help.com/t/dell-system-info/1324 "2024-12-09T15:45:21Z")
Has anyone written a toolbox that would pull some of the Dell system info into SH fields? I’m looking to get the purchase date and support end dates. I feel like I’ve seen this before but can’t seem to find it. --- ## [A Way to queue toolboxes](https://community.simple-help.com/t/a-way-to-queue-toolboxes/1392)
**Author:** [@Darrell\_Swafford](https://community.simple-help.com/u/Darrell_Swafford)\ **Replies:** 7\ **Last updated:** [December 9, 2024, 3:43pm UTC](https://community.simple-help.com/t/a-way-to-queue-toolboxes/1392 "2024-12-09T15:43:21Z")
So I came up with a way to queue toolboxes up. So when a machine(s) come online it automatically runs. I am using the alert and tagging functions for this. Create a new alert. Name it. Put the trigger to be a file. Se… --- ## [Linux SMART Monitoring - Alerts](https://community.simple-help.com/t/linux-smart-monitoring-alerts/1545)
**Author:** [@Mike\_Tills](https://community.simple-help.com/u/Mike_Tills)\ **Replies:** 0\ **Last updated:** [October 11, 2024, 6:01pm UTC](https://community.simple-help.com/t/linux-smart-monitoring-alerts/1545 "2024-10-11T18:01:33Z")
Hello All… We have a bunch of headless linux boxes out there and most of them are using software raid via MDM. I know windows has SMART Monitoring for the drives but does anyone know if this is supported under Linux? … --- ## [Alerts don't feel simple](https://community.simple-help.com/t/alerts-dont-feel-simple/1543)
**Author:** [@Chris\_Bugeja](https://community.simple-help.com/u/Chris_Bugeja)\ **Replies:** 0\ **Last updated:** [October 3, 2024, 2:50am UTC](https://community.simple-help.com/t/alerts-dont-feel-simple/1543 "2024-10-03T02:50:39Z")
Hi all, I’m struggling to understand and get the alerts working. However it may not be what I am chasing either. I want to create a scheduled task to run a toolbox at a set time and nothing more. For example, say I wa… --- ## [Copy File or Folder](https://community.simple-help.com/t/copy-file-or-folder/1520)
**Author:** [@RICARDO\_B\_SILVA](https://community.simple-help.com/u/RICARDO_B_SILVA)\ **Replies:** 0\ **Last updated:** [September 2, 2024, 8:51pm UTC](https://community.simple-help.com/t/copy-file-or-folder/1520 "2024-09-02T20:51:26Z")
I miss an API where I can copy a file or folder from one computer to a folder on another computer, without necessarily being on any of these computers. ServerUtilsCopyFile(From\_Machine() ,From\_Path(),To\_Machine(), To\_Fo… --- ## [Help - SimpleHelp Commands](https://community.simple-help.com/t/help-simplehelp-commands/1509)
**Author:** [@Ignacio](https://community.simple-help.com/u/Ignacio)\ **Replies:** 1\ **Last updated:** [August 12, 2024, 11:16pm UTC](https://community.simple-help.com/t/help-simplehelp-commands/1509 "2024-08-12T23:16:10Z")
Good morning, I would like to learn more about SimpleHelp commands. I need to create a tool that allows me to send a video, stored on my PC, to multiple devices at a specific address. --- ## [Do not queue alert with toolbox](https://community.simple-help.com/t/do-not-queue-alert-with-toolbox/1476)
**Author:** [@gaspa](https://community.simple-help.com/u/gaspa)\ **Replies:** 5\ **Last updated:** [June 27, 2024, 11:53pm UTC](https://community.simple-help.com/t/do-not-queue-alert-with-toolbox/1476 "2024-06-27T23:53:03Z")
Hello! I have the following problem: FOR EXAMPLE, when I create an alert with a toolbox, which contains a shutdown /r /f to be executed on Fridays at 8:00 p.m., if a computer IS NOT CONNECTED, when it is turned on the sc… [Next page](https://community.simple-help.com/c/alerts-toolboxes/8.md?page=1)