# SimpleHelp News **URL:** https://community.simple-help.com/c/simplehelp-news/5.md [Latest](https://community.simple-help.com/latest.md) · [Categories](https://community.simple-help.com/categories.md) --- ## [About the SimpleHelp News category](https://community.simple-help.com/t/about-the-simplehelp-news-category/15)
**Author:** [@SimpleHelp](https://community.simple-help.com/u/SimpleHelp)\ **Replies:** 0
News about whats happening inside SimpleHelp, new features we are working on and whats coming in future versions. --- ## [Security Improvements in 5.5.9 and 5.6](https://community.simple-help.com/t/security-improvements-in-5-5-9-and-5-6/1645)
**Author:** [@gchristelis](https://community.simple-help.com/u/gchristelis)\ **Replies:** 17\ **Last updated:** [February 26, 2026, 11:59am UTC](https://community.simple-help.com/t/security-improvements-in-5-5-9-and-5-6/1645 "2026-02-26T11:59:11Z")
With work on our next major release of SimpleHelp wrapping up, we wanted to provide you wish an update on the security related changes in releases v5.5.8 and in the upcoming v5.6. SimpleHelp v5.5.9 SimpleHelp v5.5.9 is… --- ## [Remote Work Licensing Changes](https://community.simple-help.com/t/remote-work-licensing-changes/1540)
**Author:** [@Antony](https://community.simple-help.com/u/Antony)\ **Replies:** 4\ **Last updated:** [December 12, 2025, 6:17pm UTC](https://community.simple-help.com/t/remote-work-licensing-changes/1540 "2025-12-12T18:17:20Z")
To support our users during the coronavirus pandemic we built and released Remote Work in version 5.2.8 for free with a plan to introduce licensing some time after the pandemic. Some years and a few versions later we ar… --- ## [SimpleHelp Free License](https://community.simple-help.com/t/simplehelp-free-license/1281)
**Author:** [@Antony](https://community.simple-help.com/u/Antony)\ **Replies:** 9\ **Last updated:** [October 27, 2025, 7:45pm UTC](https://community.simple-help.com/t/simplehelp-free-license/1281 "2025-10-27T19:45:26Z")
We are pleased to announce that SimpleHelp will now be offering a free license for personal or commercial use. The license will allow for one concurrent session and will support the following: Remote support sessions R… --- ## [5.5.12 and Server Verification](https://community.simple-help.com/t/5-5-12-and-server-verification/1754)
**Author:** [@gchristelis](https://community.simple-help.com/u/gchristelis)\ **Replies:** 27\ **Last updated:** [August 29, 2025, 12:34pm UTC](https://community.simple-help.com/t/5-5-12-and-server-verification/1754 "2025-08-29T12:34:40Z")
Shortly, SimpleHelp 5.5.12 will be released publicly, and you’ll notice a change when applications are launched for the first time. For more information, please see our Server Verification Article article. On first laun… --- ## [SimpleHelp Accounts](https://community.simple-help.com/t/simplehelp-accounts/1755)
**Author:** [@gchristelis](https://community.simple-help.com/u/gchristelis)\ **Replies:** 0\ **Last updated:** [July 29, 2025, 8:54am UTC](https://community.simple-help.com/t/simplehelp-accounts/1755 "2025-07-29T08:54:01Z")
We have made some changes to our SimpleHelp accounts system in order to combat a noticeable rise in fraudulent account creation, card testing attempts and trial requests for malicious purposes. We do not expect that thes… --- ## [SimpleHelp 5.5.8 - Critical Security Fixes](https://community.simple-help.com/t/simplehelp-5-5-8-critical-security-fixes/1570)
**Author:** [@gchristelis](https://community.simple-help.com/u/gchristelis)\ **Replies:** 10\ **Last updated:** [February 27, 2025, 5:37pm UTC](https://community.simple-help.com/t/simplehelp-5-5-8-critical-security-fixes/1570 "2025-02-27T17:37:57Z")
Hello everyone, SimpleHelp 5.5.8 is available on our download page. This release contains some critical security vulnerability fixes affecting v5.5.7 and earlier. We recommend upgrading as soon as possible. We’ve also … --- ## [Machine space reports](https://community.simple-help.com/t/machine-space-reports/167)
**Author:** [@Antony](https://community.simple-help.com/u/Antony)\ **Replies:** 1\ **Last updated:** [August 15, 2024, 9:10am UTC](https://community.simple-help.com/t/machine-space-reports/167 "2024-08-15T09:10:31Z")
Coming in 5.2 is a new feature that allows you to run space reports on machine drives and folders. Space reports search through the folder or drive looking for the folders and files that contribute the most to using up … --- ## [SimpleHelp 5.5 GA](https://community.simple-help.com/t/simplehelp-5-5-ga/1457)
**Author:** [@Antony](https://community.simple-help.com/u/Antony)\ **Replies:** 12\ **Last updated:** [July 19, 2024, 4:37pm UTC](https://community.simple-help.com/t/simplehelp-5-5-ga/1457 "2024-07-19T16:37:42Z")
We’re still working on finalising documentation changes but given high levels of interest in 5.5 we are making the release build of 5.5 available early to anyone thats interested in running it. The General Availability … --- ## [SimpleHelp 5.5 Beta 2](https://community.simple-help.com/t/simplehelp-5-5-beta-2/1430)
**Author:** [@gchristelis](https://community.simple-help.com/u/gchristelis)\ **Replies:** 5\ **Last updated:** [April 18, 2024, 5:33pm UTC](https://community.simple-help.com/t/simplehelp-5-5-beta-2/1430 "2024-04-18T17:33:39Z")
A new Beta version of SimpleHelp 5.5 is now live on our downloads page: SimpleHelp 5.5 Beta Please note that this release is not production ready. There are two large changes in this release compared to Beta 1: macO… --- ## [SimpleHelp 5.5 Beta](https://community.simple-help.com/t/simplehelp-5-5-beta/1401)
**Author:** [@gchristelis](https://community.simple-help.com/u/gchristelis)\ **Replies:** 10\ **Last updated:** [March 18, 2024, 12:39pm UTC](https://community.simple-help.com/t/simplehelp-5-5-beta/1401 "2024-03-18T12:39:28Z")
A pre-release version of SimpleHelp 5.5 is now live on our downloads page: SimpleHelp 5.5 Beta Please note that this release is not production ready. We would greatly value any feedback on the release though. In partic… --- ## [Data Compression in 5.5](https://community.simple-help.com/t/data-compression-in-5-5/1403)
**Author:** [@gchristelis](https://community.simple-help.com/u/gchristelis)\ **Replies:** 0\ **Last updated:** [February 21, 2024, 1:44pm UTC](https://community.simple-help.com/t/data-compression-in-5-5/1403 "2024-02-21T13:44:05Z")
SimpleHelp 5.5 includes a change to the compression that we use to reduce the amount of data transferred in a session. I thought it would be interesting to share the results of this change, and what improvements you can … --- ## [SimpleHelp Mobile Support App Development](https://community.simple-help.com/t/simplehelp-mobile-support-app-development/252)
**Author:** [@Antony](https://community.simple-help.com/u/Antony)\ **Replies:** 28\ **Last updated:** [July 12, 2022, 7:50am UTC](https://community.simple-help.com/t/simplehelp-mobile-support-app-development/252 "2022-07-12T07:50:10Z")
We’re currently working on adding support for mobile customers to SimpleHelp and have a few bits to share with anyone that is interested in this development. We are working in parallel on both a web-based general lightw… --- ## [SimpleHelp 5.3.5 Security Improvement](https://community.simple-help.com/t/simplehelp-5-3-5-security-improvement/939)
**Author:** [@gchristelis](https://community.simple-help.com/u/gchristelis)\ **Replies:** 0\ **Last updated:** [January 25, 2022, 12:50pm UTC](https://community.simple-help.com/t/simplehelp-5-3-5-security-improvement/939 "2022-01-25T12:50:40Z")
SimpleHelp 5.3.5 is now available: https://simple-help.com/downloads Details of what has changed are include on the Release News page. On Windows, any existing service that is updated to 5.3.5 will now automatically m… --- ## [Log4J Vulnerability (CVE-2021-44228) and SimpleHelp](https://community.simple-help.com/t/log4j-vulnerability-cve-2021-44228-and-simplehelp/888)
**Author:** [@gchristelis](https://community.simple-help.com/u/gchristelis)\ **Replies:** 4\ **Last updated:** [December 14, 2021, 9:15am UTC](https://community.simple-help.com/t/log4j-vulnerability-cve-2021-44228-and-simplehelp/888 "2021-12-14T09:15:17Z")
The recently publicised zero day exploit (CVE-2021-44228) in the Log4J logging framework does not affect SimpleHelp server installations or any backend services. All versions of SimpleHelp are not reliant on Log4J so are… --- ## [SimpleHelp 5.2.16 and 5.3 Beta](https://community.simple-help.com/t/simplehelp-5-2-16-and-5-3-beta/756)
**Author:** [@gchristelis](https://community.simple-help.com/u/gchristelis)\ **Replies:** 18\ **Last updated:** [October 22, 2021, 1:53pm UTC](https://community.simple-help.com/t/simplehelp-5-2-16-and-5-3-beta/756 "2021-10-22T13:53:25Z")
Two new releases of SimpleHelp are out today: SimpleHelp 5.2.16 A small point release of 5.2.16 with a handful of fixes. Please see the Release News for details. SimpleHelp 5.3 Beta An early release of 5.3 is now ava… --- ## [Web Monitoring for Remote Access Machines](https://community.simple-help.com/t/web-monitoring-for-remote-access-machines/206)
**Author:** [@Antony](https://community.simple-help.com/u/Antony)\ **Replies:** 4\ **Last updated:** [August 18, 2020, 3:59am UTC](https://community.simple-help.com/t/web-monitoring-for-remote-access-machines/206 "2020-08-18T03:59:24Z")
Coming in 5.2 is a new web based link for any remote access machine - web monitoring: If monitoring is enabled for the machine and a valid API key is used then just popping the link into any browser allows you to see… --- ## [Offering Remote Work through SimpleHelp](https://community.simple-help.com/t/offering-remote-work-through-simplehelp/420)
**Author:** [@Antony](https://community.simple-help.com/u/Antony)\ **Replies:** 24\ **Last updated:** [June 10, 2020, 3:15am UTC](https://community.simple-help.com/t/offering-remote-work-through-simplehelp/420 "2020-06-10T03:15:23Z")
The coronavirus pandemic has been a once in a lifetime global event that has created repercussions all around the world. Aside from the obviously severe health issues it has created it is also having a huge and ongoing … --- ## [SimpleHelp Scripting API](https://community.simple-help.com/t/simplehelp-scripting-api/214)
**Author:** [@Antony](https://community.simple-help.com/u/Antony)\ **Replies:** 7\ **Last updated:** [April 21, 2020, 3:39am UTC](https://community.simple-help.com/t/simplehelp-scripting-api/214 "2020-04-21T03:39:35Z")
Now coming in 5.2 we have a new addition that will make Tools far more powerful than ever before - the SimpleHelp Scripting API. Update The Scripting API documentation is now live and available to use with the 5.2 beta:… --- ## [Scripting API documentation is now available](https://community.simple-help.com/t/scripting-api-documentation-is-now-available/239)
**Author:** [@Antony](https://community.simple-help.com/u/Antony)\ **Replies:** 0\ **Last updated:** [October 28, 2019, 2:37pm UTC](https://community.simple-help.com/t/scripting-api-documentation-is-now-available/239 "2019-10-28T14:37:41Z")
Full documentation for the Scripting API is now available as part of the Toolbox Guide: https://simple-help.com/toolbox-guide#SimpleHelp-Scripting-API including basic information about how to use the API, real world ex… --- ## [Automated Server Log Rotation](https://community.simple-help.com/t/automated-server-log-rotation/64)
**Author:** [@Antony](https://community.simple-help.com/u/Antony)\ **Replies:** 1\ **Last updated:** [June 25, 2019, 10:56pm UTC](https://community.simple-help.com/t/automated-server-log-rotation/64 "2019-06-25T22:56:58Z")
As of the upcoming maintenance release to 5.1 the SimpleHelp server will rotate all logs. The server currently logs all data from the current run into a timestamped folder within the ‘logs’ folder. If the log file hits… --- ## [Update 5.1.5 Released](https://community.simple-help.com/t/update-5-1-5-released/114)
**Author:** [@Antony](https://community.simple-help.com/u/Antony)\ **Replies:** 0\ **Last updated:** [June 25, 2019, 10:56pm UTC](https://community.simple-help.com/t/update-5-1-5-released/114 "2019-06-25T22:56:26Z")
SimpleHelp 5.1.5 has been released. This is a maintenance release with fixes and minor improvements to the 5.1 build including reduced server logging and autorotated server logs. The full details are available at: htt… --- ## [Faster Remote Access Upgrades](https://community.simple-help.com/t/faster-remote-access-upgrades/38)
**Author:** [@Antony](https://community.simple-help.com/u/Antony)\ **Replies:** 2\ **Last updated:** [May 25, 2019, 11:18am UTC](https://community.simple-help.com/t/faster-remote-access-upgrades/38 "2019-05-25T11:18:50Z")
Although we plan on posting larger updates here like new releases etc we want to also try posting a bit more info about upcoming features and changes that are in the pipeline, both as an opportunity for feedback but also…