# Latest **URL:** https://community.simple-help.com/latest.md [Latest](https://community.simple-help.com/latest.md) · [Categories](https://community.simple-help.com/categories.md) --- ## [I think there is a mistake in Cyana pricing](https://community.simple-help.com/t/i-think-there-is-a-mistake-in-cyana-pricing/1912)
**Author:** [@SIMON\_DUGUAY](https://community.simple-help.com/u/SIMON_DUGUAY)\ **Replies:** 6\ **Last updated:** [October 27, 2026, 10:16am UTC](https://community.simple-help.com/t/i-think-there-is-a-mistake-in-cyana-pricing/1912 "2026-10-27T10:16:26Z")
I think (hope) there’s a mistake in your pricing for Cyana. I have 1000+ computers in Simple Help and if I understand your billing correctly it is going to cost me 12k/year to be able to ask how many computer need more r… --- ## [6.4 on Windows Server Core sas.dll delete](https://community.simple-help.com/t/6-4-on-windows-server-core-sas-dll-delete/1949)
**Author:** [@Chris\_Thim](https://community.simple-help.com/u/Chris_Thim)\ **Replies:** 0\ **Last updated:** [October 27, 2026, 12:55am UTC](https://community.simple-help.com/t/6-4-on-windows-server-core-sas-dll-delete/1949 "2026-10-27T00:55:52Z")
Migrating from 5.5.16 to 6.4 on WIndows Server Core 2022 the upgrade resulted in the deletion of sas.dll file and now the installer will not proceed because it cannot find the file. Trying to find a backup copy of the f… --- ## [Supercharge your Simple- Help](https://community.simple-help.com/t/supercharge-your-simple-help/1947)
**Author:** [@Ryan\_C\_Smith](https://community.simple-help.com/u/Ryan_C_Smith)\ **Replies:** 0\ **Last updated:** [October 23, 2026, 1:37am UTC](https://community.simple-help.com/t/supercharge-your-simple-help/1947 "2026-10-23T01:37:24Z")
I created a module for Simple Help. Grab Blackhawkcrm.com and install the Simple Help Module. Just create an API key and import all endpoints as assets inro your clients and run detail reports.. You can get the Simple… --- ## [A user has blocked remote access](https://community.simple-help.com/t/a-user-has-blocked-remote-access/1946)
**Author:** [@John\_Berejiklian](https://community.simple-help.com/u/John_Berejiklian)\ **Replies:** 2\ **Last updated:** [October 19, 2026, 5:46pm UTC](https://community.simple-help.com/t/a-user-has-blocked-remote-access/1946 "2026-10-19T17:46:29Z")
I have a user who has local administrator privileges on his computer. It appears he made a change that is now preventing me from remotely accessing the machine. SimpleHelp is still installed, but I’m unable to launch or… --- ## [Slow remote screen refresh 6.3](https://community.simple-help.com/t/slow-remote-screen-refresh-6-3/1934)
**Author:** [@Az\_Ashraf](https://community.simple-help.com/u/Az_Ashraf)\ **Replies:** 11\ **Last updated:** [October 19, 2026, 12:17pm UTC](https://community.simple-help.com/t/slow-remote-screen-refresh-6-3/1934 "2026-10-19T12:17:20Z")
Any one having issues with the new update? remote refresh taking like 30 seconds to - we just had to start using Quick Support --- ## [Black screen on preview after update](https://community.simple-help.com/t/black-screen-on-preview-after-update/1928)
**Author:** [@Joao\_Ferreira](https://community.simple-help.com/u/Joao_Ferreira)\ **Replies:** 6\ **Last updated:** [October 14, 2026, 1:57pm UTC](https://community.simple-help.com/t/black-screen-on-preview-after-update/1928 "2026-10-14T13:57:21Z")
Anyone knows why and how to fix the preview (monitor) now shows black for all of the machines we have access to? This only happened after the 6.3 update. --- ## [Unwanted button in severely restricted Technician console](https://community.simple-help.com/t/unwanted-button-in-severely-restricted-technician-console/1943)
**Author:** [@Helpdesk\_Smals](https://community.simple-help.com/u/Helpdesk_Smals)\ **Replies:** 2\ **Last updated:** [October 6, 2026, 9:52am UTC](https://community.simple-help.com/t/unwanted-button-in-severely-restricted-technician-console/1943 "2026-10-06T09:52:38Z")
I’m using 5.5.16 at the moment because until a few hours I didn’t know there was a 6.3. Anyways. I’ve just created a new Technician Group and unchecked every Permission I could find except the “Allow Remote Access” optio… --- ## [6.3 Toolbox Bug moving scripts](https://community.simple-help.com/t/6-3-toolbox-bug-moving-scripts/1940)
**Author:** [@Az\_Ashraf](https://community.simple-help.com/u/Az_Ashraf)\ **Replies:** 1\ **Last updated:** [September 23, 2026, 7:12pm UTC](https://community.simple-help.com/t/6-3-toolbox-bug-moving-scripts/1940 "2026-09-23T19:12:23Z")
Hi All When we move a script from a Tool box, after we noticed the the Wrong Script the in script window, closing and reopening SimpleHelp Fixes the issue, tested it moving our dot net script from one tool to another, … --- ## [Setting/Updating/Forcing Technician Defaults](https://community.simple-help.com/t/setting-updating-forcing-technician-defaults/1942)
**Author:** [@Logan\_Scarpace](https://community.simple-help.com/u/Logan_Scarpace)\ **Replies:** 0\ **Last updated:** [September 22, 2026, 3:44pm UTC](https://community.simple-help.com/t/setting-updating-forcing-technician-defaults/1942 "2026-09-22T15:44:54Z")
Is there a way to set a default, update, and possibly force the Clipboard Automatic Sync setting for all sessions? Similarly, is there a way to do the same for Technician Preferences? I don’t see either of these under… --- ## [6.3 ToolBox Bug](https://community.simple-help.com/t/6-3-toolbox-bug/1939)
**Author:** [@Az\_Ashraf](https://community.simple-help.com/u/Az_Ashraf)\ **Replies:** 0\ **Last updated:** [September 21, 2026, 8:03am UTC](https://community.simple-help.com/t/6-3-toolbox-bug/1939 "2026-09-21T08:03:53Z")
When we import engineer Scrips - all is well - After Simple help is closed and reopened - the imported Toolboxes vanish, we have to import again --- ## [6.3 Remote Access App Bug](https://community.simple-help.com/t/6-3-remote-access-app-bug/1937)
**Author:** [@Az\_Ashraf](https://community.simple-help.com/u/Az_Ashraf)\ **Replies:** 1\ **Last updated:** [September 11, 2026, 7:59pm UTC](https://community.simple-help.com/t/6-3-remote-access-app-bug/1937 "2026-09-11T19:59:41Z")
Remote access App - All links no longer work We have - Password, Silent, don’t add shortcuts, and different groups When copying the Link - and pasting it nothing happens - normally we get a security box asking for serv… --- ## [Tag - Where Used?](https://community.simple-help.com/t/tag-where-used/1632)
**Author:** [@Allan\_Coganovitch](https://community.simple-help.com/u/Allan_Coganovitch)\ **Replies:** 4\ **Last updated:** [September 8, 2026, 5:50am UTC](https://community.simple-help.com/t/tag-where-used/1632 "2026-09-08T05:50:09Z")
Is there a better way to determine where a Tag is being referenced other than manually checking each Alert? Thank you in advance. --- ## [6.3 Toolbox Bugs](https://community.simple-help.com/t/6-3-toolbox-bugs/1936)
**Author:** [@Az\_Ashraf](https://community.simple-help.com/u/Az_Ashraf)\ **Replies:** 0\ **Last updated:** [September 5, 2026, 11:38am UTC](https://community.simple-help.com/t/6-3-toolbox-bugs/1936 "2026-09-05T11:38:30Z")
After upgrade Techs can no longer run any scripts when they import the shared scripts these are duplicated in their Toolbox also when selecting the scripts from import they go white (colour is incorrect) you scan still… --- ## [Using Entra ID for Remote Work Authentication](https://community.simple-help.com/t/using-entra-id-for-remote-work-authentication/1935)
**Author:** [@Trey\_Thompson](https://community.simple-help.com/u/Trey_Thompson)\ **Replies:** 0\ **Last updated:** [September 3, 2026, 3:55pm UTC](https://community.simple-help.com/t/using-entra-id-for-remote-work-authentication/1935 "2026-09-03T15:55:10Z")
Is anyone using this? If you are, and you have multiple customers, do you just have a bunch of login buttons? How are you solving this? --- ## [Propagation of changes in toolboxes](https://community.simple-help.com/t/propagation-of-changes-in-toolboxes/1930)
**Author:** [@infoal](https://community.simple-help.com/u/infoal)\ **Replies:** 0\ **Last updated:** [August 23, 2026, 8:48pm UTC](https://community.simple-help.com/t/propagation-of-changes-in-toolboxes/1930 "2026-08-23T20:48:53Z")
I’ve been using toolboxes and alerts that run toolbox scripts for many years, and their behavior has become increasingly unpredictable and erratic. If you create a script and run it manually on different devices, there … --- ## [Remote Work client no longer opens after 6.2 update](https://community.simple-help.com/t/remote-work-client-no-longer-opens-after-6-2-update/1920)
**Author:** [@Josh\_Barrett](https://community.simple-help.com/u/Josh_Barrett)\ **Replies:** 5\ **Last updated:** [August 18, 2026, 9:17pm UTC](https://community.simple-help.com/t/remote-work-client-no-longer-opens-after-6-2-update/1920 "2026-08-18T21:17:32Z")
Remote access and tech works fine. However remote work will not launch no matter what I do to launch the client. It will install but will not launch. Was working fine on 6.1 Anyone else seeing this? --- ## [Wayland support](https://community.simple-help.com/t/wayland-support/55)
**Author:** [@Curtis\_Vaughan](https://community.simple-help.com/u/Curtis_Vaughan)\ **Replies:** 7\ **Last updated:** [August 18, 2026, 6:44pm UTC](https://community.simple-help.com/t/wayland-support/55 "2026-08-18T18:44:58Z")
Just wondering if SH will eventually support Linux computers using Wayland. --- ## [Reporting module we built](https://community.simple-help.com/t/reporting-module-we-built/1924)
**Author:** [@Josh\_Barrett](https://community.simple-help.com/u/Josh_Barrett)\ **Replies:** 0\ **Last updated:** [August 17, 2026, 2:45pm UTC](https://community.simple-help.com/t/reporting-module-we-built/1924 "2026-08-17T14:45:17Z")
Thought I would share a few of the new reporting modules we are doing for clients. We use WHMCS for our billing and ticket system. Using the new Simple-Help API we are easily able to automate a report for clients. … --- ## [SimpleHelp 6.0 Release](https://community.simple-help.com/t/simplehelp-6-0-release/1908)
**Author:** [@RMA](https://community.simple-help.com/u/RMA)\ **Replies:** 49\ **Last updated:** [August 15, 2026, 2:05pm UTC](https://community.simple-help.com/t/simplehelp-6-0-release/1908 "2026-08-15T14:05:39Z")
Hello, Has anyone upgraded to 6.0? If yes, what is your experience with it? Thank you. --- ## [Cyana examples / workflows?](https://community.simple-help.com/t/cyana-examples-workflows/1923)
**Author:** [@Josh\_Barrett](https://community.simple-help.com/u/Josh_Barrett)\ **Replies:** 0\ **Last updated:** [August 14, 2026, 4:11pm UTC](https://community.simple-help.com/t/cyana-examples-workflows/1923 "2026-08-14T16:11:05Z")
Anyone have some examples of using Cyana? Ive not found it very helpful yet over other tools. --- ## [Windows server unable to log in](https://community.simple-help.com/t/windows-server-unable-to-log-in/1919)
**Author:** [@Curtis\_Vaughan](https://community.simple-help.com/u/Curtis_Vaughan)\ **Replies:** 1\ **Last updated:** [July 30, 2026, 3:48pm UTC](https://community.simple-help.com/t/windows-server-unable-to-log-in/1919 "2026-07-30T15:48:24Z")
Recently when trying to access a Windows Server SimpleHelp has like a pre-credential pop-up for logging in. No matter how i enter the credentials, it will not let me in showing the error: Error authenticating administra… --- ## [Version 5.5.16 package](https://community.simple-help.com/t/version-5-5-16-package/1913)
**Author:** [@BNE](https://community.simple-help.com/u/BNE)\ **Replies:** 2\ **Last updated:** [July 28, 2026, 6:18pm UTC](https://community.simple-help.com/t/version-5-5-16-package/1913 "2026-07-28T18:18:01Z")
Hi everyone, Does anyone have the Linux package for version 5.5.16. I had an issue with my server and attempted to reinstall using the Linux script, but it installed the latest version which is 6.1. I only have a licens… --- ## [How to download or copy file with API](https://community.simple-help.com/t/how-to-download-or-copy-file-with-api/481)
**Author:** [@San\_Kuy](https://community.simple-help.com/u/San_Kuy)\ **Replies:** 11\ **Last updated:** [July 20, 2026, 10:20am UTC](https://community.simple-help.com/t/how-to-download-or-copy-file-with-api/481 "2026-07-20T10:20:57Z")
Hi, I want to download or copy a file from a remote machine to my pc. Can we do that with API script Let say I create Tools and want this: Copy from remote machine c:\\logs\\log.txt to my pc at c:\\all-log Is possible t… --- ## [Tiny Text w/Ubuntu 26.04](https://community.simple-help.com/t/tiny-text-w-ubuntu-26-04/1906)
**Author:** [@Ryan\_Gravel](https://community.simple-help.com/u/Ryan_Gravel)\ **Replies:** 1\ **Last updated:** [July 7, 2026, 3:01pm UTC](https://community.simple-help.com/t/tiny-text-w-ubuntu-26-04/1906 "2026-07-07T15:01:40Z")
Just wanted to throw this out here but if you have ‘Built-in Scaling for Legacy Apps’ on in display settings, the interface is unusable since it is so small. The SSD in my laptop took a digger so I replaced it and insta… --- ## [Server Logs access for previous days](https://community.simple-help.com/t/server-logs-access-for-previous-days/1907)
**Author:** [@Uradian\_Bezuidenhoud](https://community.simple-help.com/u/Uradian_Bezuidenhoud)\ **Replies:** 0\ **Last updated:** [July 1, 2026, 1:24pm UTC](https://community.simple-help.com/t/server-logs-access-for-previous-days/1907 "2026-07-01T13:24:41Z")
Hi Support We’re trying to access Server Log files for the prevoius days from the Administrator portal. Its only showing logs for the past 2 days. Checked under the server log via ssh can see the folder is still present… --- ## [Considering an additional server+license](https://community.simple-help.com/t/considering-an-additional-server-license/1903)
**Author:** [@Ben\_Landvatter](https://community.simple-help.com/u/Ben_Landvatter)\ **Replies:** 5\ **Last updated:** [July 1, 2026, 5:46am UTC](https://community.simple-help.com/t/considering-an-additional-server-license/1903 "2026-07-01T05:46:58Z")
Hiya folks. I’ve been using this for years and really love it- thinking about starting a second server for a personal project, but the second machine would not have a static IP available like I have at the office. What… --- ## [Machine offline event timeout](https://community.simple-help.com/t/machine-offline-event-timeout/1874)
**Author:** [@Tomas](https://community.simple-help.com/u/Tomas)\ **Replies:** 1\ **Last updated:** [July 1, 2026, 12:34am UTC](https://community.simple-help.com/t/machine-offline-event-timeout/1874 "2026-07-01T00:34:16Z")
Is it possible to change ‘Machine offline event timeout’ value somehow? Anything I enter it defaults back to 5 minutes. --- ## [FAILED Technician login with username SH-Maintenance-User-Internal](https://community.simple-help.com/t/failed-technician-login-with-username-sh-maintenance-user-internal/1898)
**Author:** [@DragonSlayr](https://community.simple-help.com/u/DragonSlayr)\ **Replies:** 1\ **Last updated:** [June 26, 2026, 8:39pm UTC](https://community.simple-help.com/t/failed-technician-login-with-username-sh-maintenance-user-internal/1898 "2026-06-26T20:39:58Z")
Posting this in Alerts and Toolboxes because I figured out the cause. I just don’t know the fix. I get these emails alerting to the failed login when I try to run a toolbox with ServerUtilsPrePullFile(@Machine(TechUtil)… --- ## [Android SimpleHelp app](https://community.simple-help.com/t/android-simplehelp-app/1428)
**Author:** [@Rob\_Nicholson](https://community.simple-help.com/u/Rob_Nicholson)\ **Replies:** 6\ **Last updated:** [June 20, 2026, 3:12pm UTC](https://community.simple-help.com/t/android-simplehelp-app/1428 "2026-06-20T15:12:02Z")
What’s the current state of the SimpleHelp Android app? I’ve just installed it on my mobile. I can’t use a connection code as my server isn’t on port 80 as that’s used for other services - it’s on port 8008. But I can’t … --- ## [Chrome Flags Remote Support Download as Dangerous](https://community.simple-help.com/t/chrome-flags-remote-support-download-as-dangerous/1867)
**Author:** [@Craig](https://community.simple-help.com/u/Craig)\ **Replies:** 9\ **Last updated:** [June 18, 2026, 12:36pm UTC](https://community.simple-help.com/t/chrome-flags-remote-support-download-as-dangerous/1867 "2026-06-18T12:36:14Z")
Starting this weekend Chrome browser is flagging the download remote support as dangerous. I checked the SSL cert (active), I checked the app signatures, Simple Help LTD. Anyone else seeing this? Thanks [Next page](https://community.simple-help.com/latest.md?page=1)