# Forgetting machines that are offline **URL:** \ **Category:** Remote Support and Access\ **Created:** [February 7, 2020, 9:59pm UTC](https://community.simple-help.com/t/forgetting-machines-that-are-offline/342 "2020-02-07T21:59:36Z")\ **Posts on this page:** 14\ **Page:** 1
**Author:** ![Bill\_Owens](https://community.simple-help.com/letter_avatar_proxy/v4/letter/b/5daacb/32.png) [@Bill\_Owens](https://community.simple-help.com/u/Bill_Owens)\ **Post date:** [February 7, 2020, 9:59pm UTC](https://community.simple-help.com/t/forgetting-machines-that-are-offline/342/1 "2020-02-07T21:59:36Z")
Possibly a Major issue… I have this set to automatically forget machines that have not checked in for 150 days. It just forgot everything that’s not online… ;( ---
**Author:** ![Bill\_Owens](https://community.simple-help.com/letter_avatar_proxy/v4/letter/b/5daacb/32.png) [@Bill\_Owens](https://community.simple-help.com/u/Bill_Owens)\ **Post date:** [February 7, 2020, 10:19pm UTC](https://community.simple-help.com/t/forgetting-machines-that-are-offline/342/2 "2020-02-07T22:19:48Z")
So computers that were going offline at the end of the day were disappearing as well. The good news is that when I unchecked the box that says “forget after x days” they all showed up again. Whew. ---
**Author:** ![Ian\_Durrant](https://community.simple-help.com/letter_avatar_proxy/v4/letter/i/da6949/32.png) [@Ian\_Durrant](https://community.simple-help.com/u/Ian_Durrant)\ **Post date:** [February 8, 2020, 4:05pm UTC](https://community.simple-help.com/t/forgetting-machines-that-are-offline/342/3 "2020-02-08T16:05:29Z")
Yes, un-ticking the ‘forget after x days’ box fixed the problem for me too ---
**Author:** ![Dennis\_Clark](https://community.simple-help.com/letter_avatar_proxy/v4/letter/d/13edae/32.png) [@Dennis\_Clark](https://community.simple-help.com/u/Dennis_Clark)\ **Post date:** [February 11, 2020, 9:04pm UTC](https://community.simple-help.com/t/forgetting-machines-that-are-offline/342/4 "2020-02-11T21:04:22Z")
This resolved our issue as well. Please be aware there appears to be an issue with new remote access clients getting installed that the “Remote Access Service” service may not start automatically and therefore when you disconnect your RAC will appear offline. ---
**Author:** ![Rob\_Nicholson](https://community.simple-help.com/user_avatar/community.simple-help.com/rob_nicholson/32/35_2.png) [@Rob\_Nicholson](https://community.simple-help.com/u/Rob_Nicholson)\ **Post date:** [January 18, 2021, 11:27am UTC](https://community.simple-help.com/t/forgetting-machines-that-are-offline/342/5 "2021-01-18T11:27:22Z")
There spotted a bug fix around forgetting machines in the latest version. ---
**Author:** ![Alexandre\_Pelletier](https://community.simple-help.com/letter_avatar_proxy/v4/letter/a/b9e5f3/32.png) [@Alexandre\_Pelletier](https://community.simple-help.com/u/Alexandre_Pelletier)\ **Post date:** [November 21, 2022, 4:06pm UTC](https://community.simple-help.com/t/forgetting-machines-that-are-offline/342/6 "2022-11-21T16:06:03Z")
I wanted to set this up so that offlines machines would be removed from the console after 180 days being ofline. But now, all the offline machines are gone… I disabled the “automatically forget offline services” and I’m still not seeing these machines. Does it take a while to bring them back up? And is this normal behaviour even when you configure a 180 days grace period? I’m using 5.4.4. ---
**Author:** ![Rob\_Nicholson](https://community.simple-help.com/user_avatar/community.simple-help.com/rob_nicholson/32/35_2.png) [@Rob\_Nicholson](https://community.simple-help.com/u/Rob_Nicholson)\ **Post date:** [December 1, 2022, 8:00pm UTC](https://community.simple-help.com/t/forgetting-machines-that-are-offline/342/7 "2022-12-01T20:00:49Z")
This is spooky, just logged on to report a bug about disappearing machines and I come across this post. I’ve just lost 128 computers. Fortunately, restoring the backup brings them back. Is there a setting somewhere about auto-forget? ---
**Author:** ![Alexandre\_Pelletier](https://community.simple-help.com/letter_avatar_proxy/v4/letter/a/b9e5f3/32.png) [@Alexandre\_Pelletier](https://community.simple-help.com/u/Alexandre_Pelletier)\ **Post date:** [December 15, 2022, 3:07pm UTC](https://community.simple-help.com/t/forgetting-machines-that-are-offline/342/8 "2022-12-15T15:07:45Z")
As for myself, I had to restore from a backup to see them again. I’m not touching the “Forget machines” option until this issue is fixed. ---
**Author:** ![Alexandre\_Pelletier](https://community.simple-help.com/letter_avatar_proxy/v4/letter/a/b9e5f3/32.png) [@Alexandre\_Pelletier](https://community.simple-help.com/u/Alexandre_Pelletier)\ **Post date:** [March 3, 2023, 7:22pm UTC](https://community.simple-help.com/t/forgetting-machines-that-are-offline/342/9 "2023-03-03T19:22:44Z")
Any news on a potential fix for this issue? I haven’t re-enabled or tested this option again since November. Currently using 5.4.5. ---
**Author:** ![Alexandre\_Pelletier](https://community.simple-help.com/letter_avatar_proxy/v4/letter/a/b9e5f3/32.png) [@Alexandre\_Pelletier](https://community.simple-help.com/u/Alexandre_Pelletier)\ **Post date:** [March 5, 2024, 8:27pm UTC](https://community.simple-help.com/t/forgetting-machines-that-are-offline/342/10 "2024-03-05T20:27:10Z")
Has anyone tried the “Forget machines” in the latest update 5.4.10? I haven’t seen anything in the release notes talking about a potential fix for this issue. If not, is a fix coming in 5.5? ---
**Author:** ![Darrell\_Swafford](https://community.simple-help.com/user_avatar/community.simple-help.com/darrell_swafford/32/82_2.png) [@Darrell\_Swafford](https://community.simple-help.com/u/Darrell_Swafford)\ **Post date:** [March 5, 2024, 11:33pm UTC](https://community.simple-help.com/t/forgetting-machines-that-are-offline/342/11 "2024-03-05T23:33:29Z")
Can you add some more details? Not sure exactly what you mean. Automatically removing machine that are offline? Force removal of the access install on a machine? Forgetting machines that are offline or online? etc… ---
**Author:** ![Alexandre\_Pelletier](https://community.simple-help.com/letter_avatar_proxy/v4/letter/a/b9e5f3/32.png) [@Alexandre\_Pelletier](https://community.simple-help.com/u/Alexandre_Pelletier)\ **Post date:** [March 6, 2024, 4:36pm UTC](https://community.simple-help.com/t/forgetting-machines-that-are-offline/342/12 "2024-03-06T16:36:38Z")
Like the original poster mentioned, if you set up to forget machines that were offline for 150 days as an example, instead of removing offline machines that haven’t checked in with the server for over 150 days, It removes all offline machines. The only way to get them back in the console, at least for me, was to restore a backup. ---
**Author:** ![Darrell\_Swafford](https://community.simple-help.com/user_avatar/community.simple-help.com/darrell_swafford/32/82_2.png) [@Darrell\_Swafford](https://community.simple-help.com/u/Darrell_Swafford)\ **Post date:** [March 6, 2024, 10:07pm UTC](https://community.simple-help.com/t/forgetting-machines-that-are-offline/342/13 "2024-03-06T22:07:08Z")
I would open a support ticket if you have not already. And if you have, maybe submit a new one if sometime has gone by. I have the setting enabled on 2 diffrent SimpleHelp Servers. 1 Server Running Windows and 1 Server running linux. I have not had an issue. I am running 5.9.10 currently on both servers. ![image](https://community.simple-help.com/uploads/default/original/1X/64d20b7ef9618e8a4a8729540330ea7856c53f78.png) ---
**Author:** ![Milan\_Oparnica](https://community.simple-help.com/letter_avatar_proxy/v4/letter/m/b5ac83/32.png) [@Milan\_Oparnica](https://community.simple-help.com/u/Milan_Oparnica)\ **Post date:** [February 26, 2026, 10:29am UTC](https://community.simple-help.com/t/forgetting-machines-that-are-offline/342/14 "2026-02-26T10:29:45Z")
Hi, I’m running version 5.5.14 (Linux 64bit) and just ticked that option. I set the period to 120 days. Within 10 seconds all machines that didn’t check in over 120 days where removed. Other offline machines where not affected including few that are currently very close to the treshold. So far I can confirm that this works as expected.