# Mac OSX display but cant control mouse/keyboard?

**URL:** <https://community.simple-help.com/t/mac-osx-display-but-cant-control-mouse-keyboard/1814>\
**Category:** Remote Support and Access\
**Created:** [October 7, 2025, 1:10am UTC](https://community.simple-help.com/t/mac-osx-display-but-cant-control-mouse-keyboard/1814 "2025-10-07T01:10:49Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![Josh\_Barrett](https://community.simple-help.com/letter_avatar_proxy/v4/letter/j/eb9ed0/32.png) [@Josh\_Barrett](https://community.simple-help.com/u/Josh_Barrett)\
**Post date:** [October 7, 2025, 1:10am UTC](https://community.simple-help.com/t/mac-osx-display-but-cant-control-mouse-keyboard/1814/1 "2025-10-07T01:10:49Z")

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Hello,

I have not ever had much luck with Simple-Help and Macs. I can access the terminal or file manager no problem. But when going to use the mouse and keyboard it works 10% of the time.

Any suggestions? We have Simple-Help deployed on about 50 macs that do the same thing. I used the admin account to do the install. Not sure what else to check.

TIA

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<div class="post-metadata">

**Author:** ![Kyle\_Ringler](https://community.simple-help.com/letter_avatar_proxy/v4/letter/k/db5fbb/32.png) [@Kyle\_Ringler](https://community.simple-help.com/u/Kyle_Ringler)\
**Post date:** [November 6, 2025, 3:56pm UTC](https://community.simple-help.com/t/mac-osx-display-but-cant-control-mouse-keyboard/1814/2 "2025-11-06T15:56:45Z")

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Have you checked the Accessibility settings user Privacy & Security in the system settings? This same thing happens with other remote software and it’s a setting that often gets reverted back to deny.

Permissions for ScreenConnect: [Control a macOS session - ConnectWise](https://docs.connectwise.com/ScreenConnect_Documentation/Get_started/Remote_access_guide/Control_a_macOS_session)