# Machines Are Disappearing

**URL:** <https://community.simple-help.com/t/machines-are-disappearing/353>\
**Category:** Server Administration\
**Created:** [February 11, 2020, 6:22pm UTC](https://community.simple-help.com/t/machines-are-disappearing/353 "2020-02-11T18:22:06Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![Shawn\_A\_Bowen](https://community.simple-help.com/letter_avatar_proxy/v4/letter/s/a4c791/32.png) [@Shawn\_A\_Bowen](https://community.simple-help.com/u/Shawn_A_Bowen)\
**Post date:** [February 11, 2020, 6:22pm UTC](https://community.simple-help.com/t/machines-are-disappearing/353/1 "2020-02-11T18:22:06Z")

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My Server is set to forget machines after they have been offline for 365 Days but they ere being forgotten as soon as they go offline. Version 5.2.1

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**Author:** ![Dennis\_Clark](https://community.simple-help.com/letter_avatar_proxy/v4/letter/d/13edae/32.png) [@Dennis\_Clark](https://community.simple-help.com/u/Dennis_Clark)\
**Post date:** [February 11, 2020, 8:00pm UTC](https://community.simple-help.com/t/machines-are-disappearing/353/2 "2020-02-11T20:00:18Z")

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We had the same issue.

Logon to the Simple Help Technican Console as an administrator and go to: Administrator Tab \> Advanced Remote Settings \> Uncheck “Automatically forget offline services”

Thanks,  
Dennis

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**Author:** ![Shawn\_A\_Bowen](https://community.simple-help.com/letter_avatar_proxy/v4/letter/s/a4c791/32.png) [@Shawn\_A\_Bowen](https://community.simple-help.com/u/Shawn_A_Bowen)\
**Post date:** [February 11, 2020, 11:14pm UTC](https://community.simple-help.com/t/machines-are-disappearing/353/3 "2020-02-11T23:14:47Z")

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Thats what I did and they reappeared I am glad it was not permanent seems like that feature never worked. But now it forgets anything that is offline. I bet they can fix Just waiting on 5.2.2 😉

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**Author:** ![Etienne\_Coulombe](https://community.simple-help.com/letter_avatar_proxy/v4/letter/e/b5e925/32.png) [@Etienne\_Coulombe](https://community.simple-help.com/u/Etienne_Coulombe)\
**Post date:** [February 18, 2020, 4:20pm UTC](https://community.simple-help.com/t/machines-are-disappearing/353/4 "2020-02-18T16:20:34Z")

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Tx a lot!!! Life saver 🙂