# Recording Encoding Failed

**URL:** <https://community.simple-help.com/t/recording-encoding-failed/1380>\
**Category:** Server Administration\
**Created:** [January 8, 2024, 4:41pm UTC](https://community.simple-help.com/t/recording-encoding-failed/1380 "2024-01-08T16:41:54Z")\
**Posts on this page:** 2\
**Page:** 1

<div class="post-metadata">

**Author:** ![Rob\_Nicholson](https://community.simple-help.com/user_avatar/community.simple-help.com/rob_nicholson/32/35_2.png) [@Rob\_Nicholson](https://community.simple-help.com/u/Rob_Nicholson)\
**Post date:** [January 8, 2024, 4:41pm UTC](https://community.simple-help.com/t/recording-encoding-failed/1380/1 "2024-01-08T16:41:54Z")

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How do I fix this?

![image](https://community.simple-help.com/uploads/default/original/1X/1fee43a00640d83aa3373910b78e0ae4a370137d.png)

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<div class="post-metadata">

**Author:** ![Rob\_Nicholson](https://community.simple-help.com/user_avatar/community.simple-help.com/rob_nicholson/32/35_2.png) [@Rob\_Nicholson](https://community.simple-help.com/u/Rob_Nicholson)\
**Post date:** [January 8, 2024, 4:45pm UTC](https://community.simple-help.com/t/recording-encoding-failed/1380/2 "2024-01-08T16:45:48Z")

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Is it this setting? If so, what kind of value do I need to increase it to for video encoding?

![image](https://community.simple-help.com/uploads/default/original/1X/c3b6f34480a5ffeacf25a38f1c236de8eb7f4f50.png)

And does Server Restart Required refer to SimpleHelp server service or the host server?

![image](https://community.simple-help.com/uploads/default/original/1X/6d88a74b88fbc2d6dfdb6e175c85c9df5844c57e.png)