# Server stuck on "SimpleHelp is Starting"

**URL:** <https://community.simple-help.com/t/server-stuck-on-simplehelp-is-starting/1532>\
**Category:** Server Administration\
**Created:** [September 17, 2024, 11:25pm UTC](https://community.simple-help.com/t/server-stuck-on-simplehelp-is-starting/1532 "2024-09-17T23:25:35Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![Trey\_Thompson](https://community.simple-help.com/user_avatar/community.simple-help.com/trey_thompson/32/385_2.png) [@Trey\_Thompson](https://community.simple-help.com/u/Trey_Thompson)\
**Post date:** [September 17, 2024, 11:25pm UTC](https://community.simple-help.com/t/server-stuck-on-simplehelp-is-starting/1532/1 "2024-09-17T23:25:35Z")

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I’ll submit a ticket, but wondering if anyone here can help. Our server ran out of space today, I expanded the drive, we’ve got plenty of space now. I was preparing for an upgrade from 5.5.3 to 5.5.5, so I rebooted. Upon rebooting, now the Manager just stays stuck at “Starting”. I tried to go ahead and upgrade to 5.5.5, it said all went well, but still, just “SimpleHelp is Starting” and it never starts. What do I look for to troubleshoot?

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**Author:** ![Trey\_Thompson](https://community.simple-help.com/user_avatar/community.simple-help.com/trey_thompson/32/385_2.png) [@Trey\_Thompson](https://community.simple-help.com/u/Trey_Thompson)\
**Post date:** [September 18, 2024, 4:38am UTC](https://community.simple-help.com/t/server-stuck-on-simplehelp-is-starting/1532/2 "2024-09-18T04:38:47Z")

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Well, in case anyone is interested, the serverconfig.xml file was 0 bytes. I had to restore that from a backup. Which, I didn’t have a fresh one of… But, I’ll have them daily now!