Remote Support
Remote Access
Monitoring and Management
Presentation
Remote Work
Standard
Business
EnterpriseI would highly recommend that the logoff button be moved to the top row where you see remote support, access etc. I have been using Simple Help for nearly two years and never realised that there was a logoff button because I usually never click on that preferences tab.
Sorry you misunderstood me. I don’t recommend removing the ability to deploy scripts etc to say 700 computers. However I think that there needs to be more security steps/confirmation to ensure that you really did intend to run that toolbox to prevent a malware script from accessing the toolbox and running things automatically. Another feature I could suggest would be before a file is deployed to machines it is checked against virustotal.com to make sure it’s not a virus. There are lots of things that can be done to protect against malware scripts, although it sounds to me in this particular case that a human agent manually did the damage.
Thank you for confirming about remote access Service Machines as this was something I wanted to look into. My next step will be to decide whether to have all clients using tcp or udp as the connection.