Remote Support
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Monitoring and Management
Presentation
Remote Work
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Business
EnterpriseHello everyone, 
I have been using SimpleHelp for remote support, and lately, I have been experiencing some connectivity issues. Specifically, when attempting to connect to a client’s machine, the session either takes too long to establish or fails altogether. This happens intermittently, and I can’t seem to find a consistent pattern.
I’ve tried restarting the service, checking firewall settings, and ensuring that both ends have the latest version of SimpleHelp, but the problem persists.
I check this: https://community.simple-help.com/t/setup-a-machine-for-remote-work-when-simplehelp-cant-connect-to-email-serveawscourse But I have not found any solution. Could anyone guide me about this? Has anyone else encountered similar issues, or can anyone suggest any troubleshooting steps I might have missed? Any advice or insights would be greatly appreciated!
Thanks in advance!
Respected community member! 