# Unknown clients

**URL:** <https://community.simple-help.com/t/unknown-clients/1342>\
**Category:** Remote Support and Access\
**Created:** [October 16, 2023, 3:09am UTC](https://community.simple-help.com/t/unknown-clients/1342 "2023-10-16T03:09:29Z")\
**Posts on this page:** 1\
**Page:** 1

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**Author:** ![Marco\_Ferrante](https://community.simple-help.com/letter_avatar_proxy/v4/letter/m/e47774/32.png) [@Marco\_Ferrante](https://community.simple-help.com/u/Marco_Ferrante)\
**Post date:** [October 16, 2023, 3:09am UTC](https://community.simple-help.com/t/unknown-clients/1342/1 "2023-10-16T03:09:29Z")

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I’ve had seen this in the past but didn’t give it too much attention. This weekend I started my technician console and to my surprise I have seen several clients that went from known to unknown, just an SG and numbers, from the IPs those machines were known machines now they’re not, any ideas? I am on version 5.4.8. I can still connect to these clients. Theoretically I could stop the service and restart it, or I could uninstall and reinstall the client while I utilize a third party remote access software, I just would like to know why this happens and what can I do to prevent it, if anything.

 ![unidentified%20or%20corrupted%20clients%2010-15-23](https://community.simple-help.com/uploads/default/original/1X/1790d318b4b6b3d7ff04efff58b7b0e6d5e0b70e.png)