404 - Page Not Found for macOS On Demand Support application

Remote Support and Access
1

When you click on the “Open Remote Support” button on the Welcome page, then click “Download Remote Support”, It gets 404 - Page Not Found for macOS On Demand Support application.

It appears that the link is looking for /customer/Remote%20Support-macos64-online.dmg, but the files are now /SimpleHelp/DEPLOY/customer/Remote%20Support-macos-online.dmg or /SimpleHelp/DEPLOY/customer/Remote%20Support-macos-intel-online.dmg

2

It appears that the Download link for macOS on the page “https://simple-help.com/releases/SimpleHelp-allplatforms.zip” is linking to an old build from July [20210701-135929] as opposed to the current build of [20211027-095933]

3

Looks like they have updated the download, but the wrong links are still presented in build 20211027-123807

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