Agents not updating from 5.5 to 5.7

[Martin_S_Kunoff]

Hey folks – has anyone encountered this issue before? A simple upgrade from version 5.5 to 5.7 has resulted in half of my endpoints still showing the “yellow” agent upgrade status. Additionally, half of my endpoints are now inaccessible, which is causing operational disruptions. Each time we try the agent upgrade button; the following errors are generated in the logs.

Simplehelp support has been completely unresponsive or unhelpful despite my direct emails and the ticket I opened through their support site. Hoping someone out there has seen this and can help.

04/01 15:43:41.779: M648-04 20:43:41.779 (+ 4198) [MRegistry] [SG_2105598640406357] Not asking Group/Server - Server 2022 to update from SSuite-5-5-20240916-151140 to ours (20241016-222143) because we already did so recently
04/01 15:43:41.799: M648-04 20:43:41.799 (+ 20) [MRegistry] [SG_2105598640406357] Not asking Group/Wks - Workstation Win 10 to update from SSuite-5-5-20240916-151140 to ours (20241016-222143) because we already did so recently