SimpleHelp Community

Apple OS X Remote Control Issues


#1

Since updating to 5.2.11 we are unable to remotely control Mac’s (Control mouse and send keystrokes). We are able to view the screen and are able to walk the end user through resolving their issue. Wondering if anyone else is having a similar issue. A support ticket has been opened. Thanks!


#2

It could be Mojave / Catalina control permissions:

https://simple-help.com/kb---macos-security-and-privacy-permissions