Automatic logout even when set to no do anything

Remote Support and Access
1

Can someone share if the same problem is happening with others?
We suddenly started noticing that after we disconnect the session is logged out, however we have the group set to no do anything after disconnecting and prefer it this way.
Thanks for any info regarding to this issue.

2

Do you mean the technician session, or the windows user is logged out?

We are on 5.5.2 and not experiencing any of these issues.

3

I mean the windows user is logged out. It only happened after the upgrade and I’ve it unchecked so it shouldn’t log out. I’ll have to do some more digging but time hasn’t been available. We didn’t have any issues with the 5.5.2… only after the upgrade to 5.5.4

4

Ah, thanks for clarifying. That would be quite annoying. I’d say that we’ll upgrade to 5.5.4 and see if it’s happening to us, but now I’m scared to. :grin:

5

Lol… we enjoy using simplehelp and their tech support has been great. I’ve been with them for probably around 15 years or more…
This issue caught me by surprise but it is far from a deal-breaker, it is only a temporary nuisance . They requested logs (promptly) but I’ve been way overwhelmed with work to be able to get on it. I’d wait a bit to be sure all is good with this release. Now it is the only issue I’m dealing with but I’m sure they will help with it. Thanks for your replies!