Chrome/Mobile Devices

[Josh_Barrett]

Hello,

Any idea if and when Chromebooks and or mobile devices will be supported? I asked this a long time ago and wanted to see if there was any progress.

There has been a pretty big surge of our clients wanting to use simple chromebooks but still require remote desktop.

It would also be great to one day be able to remote into clients phones to fix things like email settings, etc.

Thanks

[Charles_Lacy]

Don’t think its going to happen on iOS devices anytime soon due to restrictions in place in the OS.

Chromebooks would be nice. I hate busting out Chrome Remote Desktop to assist those few Chromebook users I have.

[Mike_E14]

SimpleHelp Mobile Support App Development

We’re currently working on adding support for mobile customers to SimpleHelp and have a few bits to share with anyone that is interested in this development. We are working in parallel on both a web-based general lightweight device customer support app (phones, chromebooks, basically anything with a browser) where a Technician can chat with the customer and have them upload screenshots of anything they need help with, and an iOS app that will use this same system but also use the new APIs on iO…

[Jerry]

FYI: I’ve successfully loaded Technician on my Chromebook with Linux build.

The only issue I have is when I connect to a remote computer it will randomly display a few little black blocks, but it is still very functional. Much better than the …/mobile web product.

If anyone has any suggestions on how to remove the black squares that appear let me know.

[Az_Ashraf]

Hello Everyone-

Its been 5 years, is there any Chrome OS support , updating their windows 10 desktops to ChromeOS… We need to support

Help

[Darrell_Swafford]

As far as I know, there is no remote access support for ChromeOS SimpleHelp or otherwise. The best I have found is using Google Workspace/Admin.

I haven’t tested it with ChromeOS Flex though.

IOS and Android have view and chat support, but not control via simplehelp.
https://simple-help.com/mobile-support-guide#mobile-device-support