SimpleHelp Community

Computers automatically requiring "Grant Access" for remote sesssions now


Hi guys.

I searched the forums and no one else seems to be having this issue. I have one location where a few of the Windows 10 workstations are now automagically throwing a popup that requests that the users “grant access” to Simple-Help when I remote into them.

I only noticed this issue on one location starting this week.

Does anyone know if this is a new Windows update that got pushed out and is generating this? Anyone else run into this issue?

I am not selecting “REQUEST ACCESS” when remoting, I only ever log in DIRECT VIEW MODE.

I am looking for clues what might be creating this issue on a few workstations at this location but not all of them.

Any thoughts?


Did you look at the “incoming sessions require manual confirmation” setting on the client side?