SimpleHelp Community

Connection to Remote Client Display Black Screen


#1

Hello,

I am experiencing an issue where I cannot see the desktop on one of our remote clients. The display is black

I noticed in Remote Desktop Sessions the Console is in ‘Down’ status.

image

Our other remote clients show the current user logged in and status is active.

image

I have already reinstalled SimpleHelp client but the issue persists. Any suggestions or ideas why this is happening and how can I fix it?

Thank you.


#2

There are some machines that “turn off” the video out when they do not detect a device plugged in. So if you are remoting into a headless server that may be what’s going on. (I’m only guessing though)

Is it headless?

As an alternative if you have SH on another machine there you can always setup a tunnel to hit the headless server through rdp which should work.


#3

So one way to get around this with headless machines, is a Indirect display driver.
Parsec makes a good one. https://github.com/nomi-san/parsec-vdd

Download install and run:
https://builds.parsec.app/vdd/parsec-vdd-0.38.0.0.exe

Super easy.