Display Issue - 5.4.4

Remote Support and Access
1

Is anyone else having display issues when there are 3 monitors with different ratios? 2 monitors are in landscape, and one is in portrait. When connected to the remote computer, all monitors show up fine. But when you select a monitor, a gray box appears in the top right-hand corner. I already have a support ticket opened and they said 5.4.4 would fix it. But after upgrading to 5.4.4. The issue continues.

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2

Yes, we have this same issue. We’ve only noticed it on PC’s with monitors in more than 1 orientation (portrait and landscape). These PCs also have weird Gfx cards and 4 monitors, so I wasn’t sure if the issue was super specific to our setup. I will say that occasionally it works perfectly though. Also, when “View All” is used it always displays correctly, it just requires a lot of scrolling and zooming. This is what we’ve been doing as a work around for now. Wasn’t an issue on 5.3.8, but is an issue on 5.4.4.

1 Like
3

5.4.5 solved this issue