SimpleHelp Community

Edit SMTP Server


#1

Hello,

Is there a way to edit the SMTP server settings outside of SimpleHelp? We are not receiving the authentication via email and I cannot sign on as SimpleHelpAdmin.

Thank you.


#2

If you have access to the SimpleHelp server directly, then you could just change it in the serverconfig which is stored within C:\Program Files\SimpleHelp\configuration

Its just an xml file and there will be a tag similar to smtpHost


#3

Thanks, appreciate the info. :slightly_smiling_face:


#4

You can also run the admin script to reset the OTP for SimpleHelpAdmin:

https://simple-help.com/kb---resetting-the-simplehelpadmin-one-time-password-token