The Simple-Help docs say that if you need to operate the remote computer as an admin user you should instead install a Remote Access session via the tools menu, then log off and log back on as the admin user.
Uh…that’s kind of annoying. There is no way to run an elevated console in a remote session? I keep getting access denied.
Make sure to add the domain if your on a windows domain.
If your mac or linux, make sure your usernames are exact, using capitals when needed.
You can install remote access , and set it to elevate each time in your technician console preferences.
Remote access can be installed via the tech console or through the web interface. yourdomain.com/access
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