Remote Support
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Business
EnterpriseFew issues with 5.5.1
Still having issues breaking thru screen saver on Windows machines to get to the login prompt. Sometimes black screen appears, sometimes screensaver., you can hit a key, ctl-alt-del, go to file transfer and then back, disconnect, reconnect most of the time works.
When using mobile device via SSH, frequently get a black screen on the remote and can not get thru it, even disconnect, reconnect doesn’t work.
It doesn’t appear the login Security to block after X failed login attempts is working. At least it isn’t adding anything to the IP address block list.
We received 5 alert emails (we have set) within 15 minutes and it should have blocked after 3 attempts within 300 minutes.
URGENT: FAILED Technician LOGIN Attempt (Password)
Date: 7/2/24 10:09:48 PM
Group: N/A
User: root
IP Address: 79.137.196.19