Find Existing Sessions

Remote Support and Access
1

Is there an easy way to find existing sessions? I got an error that I was out of sessions, and I needed to go find out what they were. I was able to scroll through ALL of the sessions and find the ones with the # on them, but, is there a way to search or filter for this to make it easier?

1 Like
2

You should have a filter on the left side that shows Active Sessions.

3

What does it look like? I have:

  • All Machines
  • Online
  • Offline
  • Tags
4

Hopefully screen shot comes through for LHS
I don’t have Tags, but do have Active Sessions and we also have a little use of Remote Work
image

5

Hm, we don’t have that. I’ll submit a ticket. Thanks!

6

I believe there is a security setting on the group/user in SimpleHelp that controls whether user can view active sessions. Likely that is turned off for your account.

7

I’m not seeing anything (when logged in as SimpleHelpAdmin) that would restrict/allow this.

ALTHOUGH, I wonder if it’s “Allow Server Administration”, because when logged in as the SimpleHelpAdmin, I see the “Active Sessions” group.

We only have 1 group, and that group has everything except “Allow server administration”.