FYI: SimpleHelp 5.3.5 Client Update Takes Awhile

Remote Support and Access
1

Hey everyone,

Haven’t seen much talk about 5.3.5. Decided to start pushing through to some clients to test. The client side update takes significantly longer then previous updates. (maybe 4-5x longer after they pop offline). Just be aware and don’t start sweating bullets like I did because it was taking so long.

-G

1 Like
2

I didn’t have that experience. Most all 300 of ours took within a few minutes. Of course, YMMV :slightly_smiling_face:

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3

Interesting! Thanks for the feedback. Normally with previous clients, it would be a few seconds from blinking offline then back online. This turned into minutes of time. Was a noticeable difference. Maybe something to do with my config.

-G

4

It’s always taken just a few seconds for me, as well. I haven’t updated to 5.3.5, yet. I’d guess the delay is related to the re-work of the service permissions?

5

My SH is on an Azure VM, It’s used for a few things, so it isn’t tiny. In my tech session, I forced all the dedicated connections to restart. I think the network output approached 1Gb/sec for about 30 seconds. :slightly_smiling_face:

6

Our 700-odd clients updated quicker than usual, if anything. Usually the next day, there are several with the ‘auto restart needed’ icon. The actual update time per client is just a few seconds normally.

7

Depending on which version you were upgrading from, there was a new java runtime bundled with the more recent versions of 5.3 (it moved to Azul openJDK)… So may have had a more noticeable impact if you were updating a many machines in parallel and taken a bit longer than some of the smaller upgrades.