Gather Stats & Info

Simon · October 28, 2020, 10:45am

Is it possible to gather stats & info without actually connecting to a machine? I find the information useful but would be ideal not having the need to connect or having the end user aware of the connection.

Peter_K_Knowles · October 28, 2020, 4:09pm

You can connect in Diagnostic mode and user will not be interrupted. Same as for File Transfer or Terminal Mode

Simon · October 28, 2020, 4:50pm

I have tested this and that does not seemed to be the case.
Choosing the option “Connect in diagnostic mode” alerts the end user that you have connected with the usual pop up window.

Unless you have another way or maybe a setting needs changed?

Peter_K_Knowles · October 28, 2020, 5:00pm

I just connected to my own PC and observed no pop-up. I’m not aware of an option for that?

Craig_Harris · October 28, 2020, 6:38pm

If you go to:
Administration, Session Features, Technician Presence do you have “Show the technician presence in customer help sessions” and/or “Show the technician presence dialog in remote access sessions” selected?

I don’t (and I don’t get notifications when connecting in Diagnostics mode).

Simon · October 29, 2020, 12:08pm

Cheers Craig.

I really wanted to be able to not show presence when connected in diagnostics mode but to show presence when clicking the normal connect button. Seems th only way is to have it on for all or off for all.

Darrell_Swafford · October 29, 2020, 7:07pm

Depending on what you want you would need to script it via powershell and or with the scripting API in simplehelp.
https://simple-help.com/toolbox-guide#(Pre)-GetCpuUsage