I want advice on Configuring Custom Sessions for Remote Support

Remote Support and Access
1

Hello Simple Help Community,

I have started using Simple Help and are want to optimize our session setups to better meet our support needs.

Is there someone who can offer advice on how to modify session parameters to fit particular assistance situations; I am interested in setting up sessions to address various support needs, including diagnostics, training & troubleshooting.

Which methods work best for controlling user access within a session? My goal is to guarantee that our support employees have the right amount of access without losing effectiveness or security. :thinking:

Also, I have gone through this posthttps://simple-help.com/integration-guide-and-apisf-vs-servicenow

lastly Are there any recommended practices for creating and managing session templates? i want to establish a set of templates for common support scenarios to streamline our process and ensure consistency.

Thank you in advance for your assistance :slightly_smiling_face: