Install the service on a Raspberry Pi

Remote Support and Access
1

Hi, I’ve been a long-term user of Simple Help, but up until now only need to install on Windows & Macs. I’m now trying to install the service on a Raspberry Pi 4. The downloaded tar file seems to run, but I can’t then find how to access the interface in order to set up the service. Any help would be much appreciated. Robert

2

You could enable ssh on the Pi and remotely install via the Mass Deployment tool in the Technician’s console https://simple-help.com/mass-deployment-guide

FYI I have experienced problems with the Access Client service not auto starting after reboot of the Pi device.

3

I SFTP the binary install to the RPI or Linux server and run the command line install. I have experienced no problems with the agent auto restarting on reboot.

./Remote\ Access-linux64-online /s name=“myhostname” /host=https://simple-help.server.com

2 Likes
4

Hi,
What version of java did you use?
On my pi4 I installed a headless of buster and java is now working correctly.
Thanks

Here is my output.

pi@pi4simple:~ $ java -version
openjdk version “11.0.3” 2019-04-16
OpenJDK Runtime Environment (build 11.0.3+7-post-Raspbian-5)
OpenJDK Server VM (build 11.0.3+7-post-Raspbian-5, mixed mode)
pi@pi4simple:~ $ sudo sh /opt/SimpleHelp/serverstart.sh
OpenJDK Server VM warning: Option UseMembar was deprecated in version 10.0 and will likely be removed in a future release.
pi@pi4simple:~ $ java.lang.ClassFormatError: Incompatible magic value 529205248 in class file SecureRunner2
at java.base/java.lang.ClassLoader.defineClass1(Native Method)
at java.base/java.lang.ClassLoader.defineClass(ClassLoader.java:1016)
at java.base/java.security.SecureClassLoader.defineClass(SecureClassLoader.java:174)
at java.base/jdk.internal.loader.BuiltinClassLoader.defineClass(BuiltinClassLoader.java:802)
at java.base/jdk.internal.loader.BuiltinClassLoader.findClassOnClassPathOrNull(BuiltinClassLoader.java:700)
at java.base/jdk.internal.loader.BuiltinClassLoader.loadClassOrNull(BuiltinClassLoader.java:623)
at java.base/jdk.internal.loader.BuiltinClassLoader.loadClass(BuiltinClassLoader.java:581)
at java.base/jdk.internal.loader.ClassLoaders$AppClassLoader.loadClass(ClassLoaders.java:178)
at java.base/java.lang.ClassLoader.loadClass(ClassLoader.java:521)
at SecureRunner1.(SecureRunner1.java:402)
at SecureRunner1.(SecureRunner1.java:227)
at SecureRunner1.main(SecureRunner1.java:52)
^C