Remote Support
Remote Access
Monitoring and Management
Presentation
Remote Work
Standard
Business
EnterpriseDear all,
I’m trying to install the simplehelp agent on Ubuntu server without GUI. I downloaded both offline and online tar’s but no luck.
was anybody was successful in installing the agent.
regards
Henri
Can you install this without a GUI? Doesn’t quite make sense to me, but we are only using Windows/Mac agents.
Hi, it’s not about installing simplehelp server on Ubuntu but we have a mixed environment windows/linux to administer and we want to have only “one tool”. For administering linux server with SSH under simplehelp 
Henri
Hi Henri. You need to pass in silent installation parameters to get the service installed without a GUI. See Silent and Headless Installation here:
https://simple-help.com/remote-access-guide
Generally, you can just untar the archive and then pass in:
/S /NAME=AUTODETECT /HOST=your server URL
The service will then get installed, configured and started.
Hi George,
Thanks for the answer but if I try to install it that way I will get a segmentation fault I Ubuntu?
regards,
I’d check that the binary is the correct architecture. Also, are you on the latest stable build?
I was referring to the SimpleHelp server build (/version of your SimpleHelp server)
version 5.1
This is 5.1.0. I’d suggest either upgrading the server to a more stable release, or using the Remote Access service download from a more recent server (we have a test server up at sh51.simplehelp.io if that helps where you can download a service binary from).
Hi Tried this also but no luck so this what I’ve done sofar:
Installed Ubuntu 19.04 and also sudo apt update && sudo apt upgrade -y so latest version
downloaded "Remote Access-linux64-online’.tar from
to local disk
To my Ubuntu server I transferred the file with FTP
then:
mv to ~/simplehelp
un-tar with sudo tar -xvf
got file ‘Remote Access-linux64-online’
run it with ./‘Remote Access-linux64-online’ /S /NAME=“computername” /HOST=HTTPS://myservername:port
still I get Segmentation Fault (core dumped)
regards,
henri
I just tested on a new server installation of 19.04. The following worked for me:
wget http://sh51.simplehelp.io/access/Remote%20Access-linux64-online.tar
tar -xf Remote\ Access-linux64-online.tar
./Remote\ Access-linux64-online /S /NAME=AUTODETECT /HOST=http://sh51.simplehelp.io
seems to go better but still nope I will include the screen output in a reply to you
regards,
That is all working correctly - it is complaining that there is no installed elevation utility in the log you sent. I’d suggest just running it with sudo to give it permissions to install.
Hi I “re-installed” openjava 11 jre and sdk and now it seems to work. thank you very much for your valuable support a pleasure to work with you 
regards Henri