Let's Encrypt unable to renew (SH v5.4.5)

Server Administration
1

Been having issues the last couple of weeks where the cert will not renew. The error is ‘…unable to renew…attempted to contact your server on port 80 but was unable to reach it.’

Port 80 is open. Works on any web browser from different networks to access. Disabled https to attempt. Also tried to manually re-create a new one via the ‘Set a SSL Certificate’ option in SH, but same error.

I am not in a position right now to upgrade SH - currently running 5.4.5 w/o maintenance to upgrade (Classic 20).

2

I have had to do it manually before. Only 443 is open to my SimpleHelp box so I used a DNS challenge.

certbot certonly --key-type rsa --manual --preferred-challenges=dns -d yoursite.com

Grab privkey1.pem, cert1.pem, and fullchain1.pem from /etc/letsencrypt/live/yoursite.com. Upload those manually with the SimpleHelpAdmin account.

Hope this helps :slight_smile: