Lost Machines - Upgrade to 5.5.9

Remote Support and Access
1

Hi All,

Hoping someone can help, since updating to 5.5.9 at the weekend we have lost nearly 100 machines which are now showing offine, This is an error that is coming up when we try to uninstall using the start menu shortcuts, When we choose configure remote access from the start menu it does nothing

Simplehelp Error
Simplehelp Error1462×478 342 KB

2

This line does look to be the issue

87942286 (+ 39) java.io.IOException: Cannot run program “C:\ProgramData\JWrapper-Remote Access\JWAppsSharedConfig\working\upgrader1769295277460975744\Remote Access-windows32-offline.exe”: CreateProcess error=87, The parameter is incorrect

3

image

4

Same here… I have found that after the RA client on the remote machine updates it drops offline. The new service management needed to be started and grant system privileges with admin user. Once started the service is in the stopped state. Starting brings it back online. This has fixed many of my machines but I’ve now experienced two that need the process repeated, not sure if its due to being rebooted or what.