SimpleHelp Community

Many computers have disappeared


#1

This is a new one on me. I’m setting up two identical laptops for a client and 2nd one says it won’t upgrade to W11. So, I went to look at the CPU in the first laptop and it wasn’t listed in SimpleHelp. In fact, for this particular client only three devices are shown:

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Fortunately, all backed up so restored last night’s backup and they’ve come back:

Any ideas? Auto forget is set at, what I think, is the default of 365 days.


#2

My one thought is that I notice on the backup you restored that all the machines except for the “REV014” are showing gray (so offline). Did you check this to see if it’s the culprit…


#3

They’re mainly offline now because it’s evening in the UK. Yes, I’ve checked that. It’s set to a year/365 days.


#4

Did someone accidently hit block on a bunch of machines? Might be worth checking if any are on the list from Login Security, IP Address Blocks

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#5

I noticed after updating to 5.3.3 ? that anything HTTP://yoururlhere:443 doesn’t work anymore.
but using https without the port 443 works. (https://yoururlhere)

Not sure why mine was originally setup to use HTTP and then port 443 but it was and those clients using it stopped connecting.


#6

I think will chalk this down to “one of those weird things”. Hasn’t happened since restoring the backup of the configuration folder.


#7

This has happened again! Computers have gone missing… about to restore a backup.


#8

Restored last nights backup and they’re all back… weird!