Moving to a new datacenter

Server Administration
1

Hi all,
I read the migration doc but it didn’t quite answer my question. I’m moving from one data center to another. Can I set up a second server, copying the /opt/SimpleHelp directory over, start it up and then just point the DNS to the new server? Leaving both machines up for a short bit, wouldn’t all the client machines on the Access tab just follow over when the TTL expires for the old entry? Its still the same name.

2

Yes that should work.
If you do a fresh install, all you really need is the configuration folder. It has the encryption key for the machines , your branding config, etc…
As long as your using the same dns name and just updating the ip you should be fine.

3

So I did that, new install, copy folder, got it running, moved the DNS and almost everyone came over. I had a few that wanted chat only on udp:80. Opened that in the firewall and the rest came back in. I had one Fedora machine that I had to uninstall and re-install RemoteAccess on. Major win! Thanks!!