New groups disappear shortly after adding

Remote Support and Access
1

Hello all,

We are working to onboard a few new customers and hit the + under the Access tab to add the new customer machine group. The groups appear to add successfully. Other users however were not seeing the ones I created, and when I log out / log in the new groups vanish.

Another admin user did the same thing, added the new groups and I could see the groups under my login as well. I thought we were solid, but then those groups vanished for both myself and the user that created them.

It seems like some data intended for the DB might be getting cached but not committed. Any help appreciated, this normally works like a champ. Not too long ago we upgraded to latest build of 5.5.14. Ticket open and log data uploaded, we’re getting pressure from our customer to operationalize our support to help with some pending issues so hoping someone may have seen this one before.

Thank you

2

Did you actually add a system to those groups? I’ve found that since forever groups don’t stick if no systems are in them. I usually create the group from the first workstations configuration page.

1 Like
3

Thanks Nathan, seems to be the case. I’m observing the same behavior.