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EnterpriseI am sure everyone saw the recent news about the Kaseya and Solarwinds hacks. It’s obvious that hacker groups are targeting tech support platform to get many targets all at once. I am very disappointed that simplehelp offers alerts and 2FA only for business tiers and not for standard. I have about 250 clients but that does not mean that I should not have the same security than someone with business tiers. Security shouldn’t be based on tiers, it’s not like I have bells and whistles, it’s just security, makes the product more reliable. I wish simplehelp would consider adding alerts for whoever tries to sign-in as technician and/or 2FA also on standard tier.
Are you sure that’s true? I’m pretty sure I’m on standard (SimpleHelp 2 (Classic)) and I use 2FA. I certainly don’t have access to the extended business features.
I am with Rob on this. 2fa is for everyone and so are login alerts. You just have to set them up.
Yes, definitely, you are both right: 2FA can be set even on Standard tier so kudos to simple-help. I still wish I could set an alert if there is a failed attempt to login, it would definitely be a step towards further securing simple-help.
@Darrell_Swafford
Darrell,
thanks for your input. Because I don’t have a business license I can’t get the alert (at least for attempted and failed logins). So standard licenses don’t really deserve a tiny bit of enhanced security.
Here’s what I get when I tried to set the alert…
Click events, not alerts. You should be able to set an event.
Alerts are for monitoring clients.
@Darrell_Swafford
Thank you Darrell…that worked beautifully.
Kudos!!!