Offline Computers Not Showing After Upgrade to 5.5.8

Remote Support and Access
1

Hello,

Since upgrading to 5.5.8 offline computers do not show up under the Offline group.

I upgraded to 5.5.10 but it still does not show offline computers.

The Offline group is important to us because we can determine which computers are offline and for how long.

I do not have any filters defined so I was wondering what may have caused this to happen.

Anyone experienced this issue?

Thank you.

2

We are also running 5.5.10 and have over 100 machines showing in our Offline group. Not sure what to suggest?

3

Same here… I have found that after the RA client on the remote machine updates it drops offline. The new service management needed to be started and grant system privileges with admin user. Once started the service is in the stopped state. Starting brings it back online. This has fixed many of my machines but I’ve now experienced two that need the process repeated, not sure if its due to being rebooted or what.

Really sucks though…