When you install the remote access client from the web page, it displays your company logo as it’s downloading, before the configuration screen appears:
However, were you send a link to a preconfigured package (where you typically define the machine group), this logo doesn’t appear. After accepting the UAC prompt, it’s silent for quite a long time before the configuration screen appears. The user doesn’t think it’s working so they try launching the installer again.
I’m sure it used to display the logo during pre-configured installs. Need the logo back please!