"Remote Access requires permission to launch"

Hello, just upgraded to 5.5 from an older version (can’t remember which, sorry!). Two of our clients with Macs are getting constant popups saying “remote access requires permission to launch.” Any idea how we can fix this?

We were to remove 3 simple help launch agents under library/launchagents, and get rid of the popup by rebooting after removing them. But we’d still like to be able to run SimpleHelp on the macs.