Remote PC login

Remote Support and Access
1

Hi,
After updating to 5.4.2 SimpleHelp is now asking me for admin username and password when i send ctrl-alt-del to a remote computer and I can’t go around it. I tried local admin/password, domain admin/password but nothing works. Clicking on “Prompt for elevated access on the remote computer” doesn’t do anything either.
Help?

2

Others have been having issues with this build in another thread, personally I skipped this version because the digital signature of the Windows download was invalid. I informed George about this, he said they are releasing a new build tomorrow v5.4.3

I went from v5.3.8 to 5.4 and now on 5.4.1

If you have a backup, you could revert back to old version until this version is stable.

3

Thanks!
5.4.1 didn’t work for us because of the LDAP auth issues. 5.4.2 fixed the LDAP issue but now it asks for the admin user/pass.
Rolling back to 5.3.9