[Resolved] Black overlay on 1password if remoting in

Hi Everyone,

I’m experiencing an issue where if I remote into a machine via simple-help and open up the 1password interface (browser or app) there is a black overlay that blocks the view of the app window. When i close the app i very briefly get a quick glance at the windows actual contents before it closes. seems like some sort of security feature, but it is really getting in my way as i’m trying to walk a client thru how to use 1password remotely. lol

Thanks for any help/advice anyone can give.

SimpleHelp Server v5.2.17 b 20210519-190324
windows 11 remote computer

try turning off advanced graphics and or using slow comprehensive capture.


That did the trick! thanks so much for the fast response!!