SimpleHelp Community

Several computers grey display


#1

Hi Guys,

We have a few computers all located in one office that are giving a grey screen. Logs are all good, and i can see the direct connection being established, the mouse does move and audio plays out, however the display is grey.

Has anyone come across this before? running out of ideas to try.

cheers


#2

Hey guys,

worked it out, these computers also had radmin on them. radmin was doing something to prevent seeing the screen. uninstalled and simplehelp is now working.

thought i’d leave up incase someone else has a similar issue