SH 5.5.8 Update

Remote Support and Access
21

I had the same issue on 5.5.8 with a user. This fixed his issue as well. Thanks for posting.

2 Likes
22

since update to 5.5.8 I get this message:
Server Clock Drift
The serverā€™s system clock is losing or gaining time unexpectedly (xxxxx seconds). This may affect technician logins and session stability.

Basically the main server is my personal computer so itā€™s not on at all times, does the server check the local clock time against a known NTP? Or is this time drift is referred to a gap between the server and the backup server which is most likely always on?
Probably the verbiage should be improved to explain to which time reference the server is drifting away from.

23

Mine did that immediately after updating from 5.4.10 to 5.5.8. After about 4 restarts it stopped doing it. I think it was Windows 10 causing the issue rather than the SH 5.5.8 update because Iā€™ve seen some other programs do the same thing (incorrectly adjust when dragging windows from 1080 over to a 2160 screen set at different scaling)

24

Pretty sure Iā€™ve done this before but it was switched off for me. Has this mechanism changed over the years?

However, considering it now looks like this vulnerability is being exploited, maybe time to considering emailing all clients directly?

25

Iā€™ve had this message for the past few versions, not just 5.5.8. Iā€™ve always assumed itā€™s because my SimpleHelp VM is paused overnight as I shut my server for 8 hours overnight to save some Ā£Ā£Ā£.

26

Rob,
thank you so much for your insight. Much appreciated, always.

27

Iā€™ve checked again this morning and yes, Iā€™m pretty sure my notification is because the SH VM is paused at 1am, the host powered down and resumed at 8am. Until the server re-synchronises with the domain controller on resuming, its time will be ~7 hours out. Todayā€™s notification is just after 8am.

However, this notification is new because the above power mechanism has been in place for several years and Iā€™ve only had notification is the past six months-ish.

2tBG7Ac1

28

Hi Rob,

I was on an AWS elastic computer micro and using the old SimpleHelp scheduler. I couldnā€™t be happier since moving to a Digital Ocean Ubuntu droplet which costs the same per month running 24/7 - usually $8.50

Doug

29

Hi Doug - hosting SimpleHelp in the cloud is something I keep meaning to look at esp. as energy costs in the UK sky rocket. My suspicion is that it might even save me money. I keep meaning to stick my energy meter on the server to get some real world data of energy usage.

What size droplet are you running? Iā€™m guessing a relatively low specification size? Iā€™m a single person so SH requirements are not specifically high. Iā€™m linking it in with moving from Spiceworks helpdesk as well.

30

Same situation - the ā€œdropletā€ is 1 GB Memory / 1 Intel vCPU / 25 GB Disk - Ubuntu 18.04 (LTS) x64. I think itā€™s the smallest one. Much snappier performance than my old AWS elastic computer t2.micro which was also a 1 CPU 1GB machine but running Windows Server

31

I have a server rack with one Dell T610 - it heats the room in the winter :grinning:

1 Like
32

Not the most efficient of heating methods! My server is an old HP desktop with external caddy storage. Itā€™s in the cellar so heats up the cellar which isnā€™t very useful. Helps with the damp :wink: