SH 5.5.8 Update

Remote Support and Access
1

Has anyone installed the 5.5.8 update yet? Noticing it includes a security-critical patch and wanted to check if anyone has experienced any issues with it.

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2

Oooof, just took my server offline until I patch it.

Was just looking, am I missing a way we can be notified of these things when I’m not checking these forums (which sometimes is quite a while!)? I’ve sometimes also gone weeks between using Simplehelp so even notifications in app could be missed…

I’d rather not depend on this forum to learn of security issues.

3

Also curious about this one:

  • A malicious user can use a customised download URL to download resources from a SimpleHelp server that are not intended for distribution. These might include application resources, or data not related to SimpleHelp.

Does that only apply if you are sending invites with custom URLs, or?

And is there anything that if downloaded from the SimpleHelp configurations or files that could be a concern, such as the server keys?

4

You can be notified of new versions by enabling a setting in your SimpleHelp account at SimpleHelp Account Login - Remote Support Software by SimpleHelp - select Privacy, then toggle Mailing List.

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5

Thanks! I’ll do that, not sure how I missed that.

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6

I recently upgraded my server from 5.5.7 to 5.5.8 and updated the remote services - no issues to report so far. Most of our registered devices are running Windows 10 or 11 so I can’t comment on potential issues with other platforms.

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7

I just did this. Is there a way to see if we had been effected?

8

Yes, so far upgraded from 5.5.7 to 5.5.8 via my Proxmox server, and all went smoothly. I find that remote sessions are also more stable than on the prior version, and they connect much quicker. So while the focus of this update was primarily to address security, it seems they also fixed a few other stability issues in the process.

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9

I just updated from 5.4.8 to 5.5.8 and no issues whatsoever, main server runs on win10 and backup server runs on win11 and no issues. I connected to clients with 2 monitors and transferred some files, everything looks good, I am sure someone will find something, but this looks good.
Mind you I always export my history for billing and historical as well as download a backup before upgrading. The one thing I do before upgrading is stopping the server service. I like how they moved the file transfer buttons all the way to the right and the new service gui window.

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10

I did register quite a few times but I never got notified so I check the site weekly for new releases. This notification about security I most certainly received pronto.

11

We are randomly seeing remote sessions that will not connect, and we get an error message “No one is responding”. However, I can see that a session started

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12

I seem to be unable to connect to any Windows machine - the background on the target PC goes black as expected, but the session window just remains white. Strangely I am able to connect to a Linux machine.
Other issues… I can only connect to one machine at a time - connecting to a second does not add another tab on the session window. Moving the Technician Console to a second screen with a different resolution messes up the size of the text.

13

OK, all working OK on my laptop, so completely wiped from my main PC and reinstalled. Now able to connect to Windows machines and simultaneous connections working again. Text size still messes up when I move the console between screens, but I can live with that.
Connecting still seems a bit hit and miss though. Sometimes it just sits with a white screen.