Simplehelp 5.5.9 technicians disappeared but still can connect

Server Administration
1

Hello,

Updated from SH 5.5.8 to 5.5.9 on 8 March.
Today, I noticed that none of the technicians appear in the admins interface technician section, but they still all can connect to the instance.
Also, the restrictions of those technicians isn’t enforced.
THEY CAN CONNECT TO ALL MY REMOTE COMPUTERS regardless of their group which has computer filters set.

Can someone confirm please ?
This is scary AF !

Thanks.

2

For now I’ve downgraded to 5.5.8 in order to avoid any security concerns.
Still, I do have a full copy of the 5.5.9 setup with invisible but working technician accounts which I can load for further tests.

3

We do not appear to be having the issue with a TECH being able to connect to all remote computers (ie: Computers in other groups, do not show)

However, we just noticed the filters do not appear to be working and Tech’s in the same group CAN access computers which used to be hidden because of filters.

PLEASE FIX.

Thanks

4

just a reminder - support doesn’t necessarily monitor this forum - open a support incident

also - we just noticed yesterday that filters appear broken on 5.5.8 as well

5

Fair enough. Opening a ticket.
I also found other security issues. I’ll make a new community post and probably a ticket.

6

As @realmx2 says, for technical support and/or reporting a technical issue, always contact us using:

  1. Our support form: Support Tickets - Remote Support Software by SimpleHelp
  2. Our email: support@simple-help.com so for similar issues reach out to us there (and get us a server log!) for a faster response.

These issues match those reported by other users having problems with the update process over the years, but these are not issues known to affect 5.5.9.

As always reference our updating guide here: Updating SimpleHelp

When encountering issues just after updating, you can use the admin script to extract server logs starting from just before you updated to the present. Send these to us via the support portal or to so we can see what your server thinks is happening and advise further: Retrieving your SimpleHelp Server Log File