Simplehelp files still being flagged as Trojan!

Server Administration
1

Hi,
It seems that the saga continues, clients are afraid to install remote-access app as their AV flags it as a Trojan and rightly so! Todays Virus total results are:

21/68 security vendors and no sandboxes flagged this file as malicious

Only relevant to windows32 and 64 online and offline files.

I was running an earlier version but have now updated to [5.4.10] and the problem persists, is there a workaround?

Thanks
GS

2

Simplehelp support provided us with an unreleased version 5.4.11. We were having the same issue and that solved the problem. I would call support and asked specifically for that.

3

If this unreleased version fixes the problem you think they would want to move this version quickly to their clients to address this issue.

4

Unfortunately the reply I got from support was to send my *.exe’s to the AV software houses …
“upload the files being flagged directly to the largest vendors’ false positive report mechanisms”
So no 5.4.11 for me!