I’m using a dual-core Intel Core i5-6200U with 8GB RAM. Not the worlds fastest laptop but neither is it the slowest 
I’ve just come back to it after an hour or so and the fan was running, which prompted me to look at task manager and resources. CPU was solid 100% and SimpleHelp was consuming about 80% of the CPU - but this was with two disconnected sessions.
It’s semi-repeatable and sometimes you have to leave it disconnected for a while.
Here is an animated GIF of the effect in action. If you have Chrome, you can right-click on the GIF to bring up the video controls. I close the SimpleHelp window at ~30s in:
I would submit a service ticket as this is not typical.
For me, it’s reasonably typical as it’s happened over the ~2 years on a variety of equipment. The reason I posted it here and not as a ticket is to see if anyone else has the same - and maybe gather some more information. I only have one license so sometimes might have a handful of disconnected sessions as I move between them. That is possibly a little unusual.
Sorry I wasn’t clear. This should NOT be typical for you. Again I would contact support.
Anyone tried to repeat this? Because it happens on every system I’ve got my technician client installed on including my 6C/12T desktop PC. But because it’s got so many threads, it wasn’t as noticeable. I will raise a ticket shortly.
In the terminated state, it uses 25% of my 12 thread CPU when in focus and 12% when not in focus. I’ve also seen GPU activity flatline but that’s not repeatable.
I’ve just raised a support ticket on this because I’ve just had a situation where my 12 thread Ryzen 5 was brought to it’s knees because I ended up with four terminated sessions 
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