Solved - Issues with drawing of powershell and command prompt

Remote Support and Access
1

We have an issue that when opening a powershell or command prompt window it ends up not showing some windows that would be in front of it. Also the titlebar does not draw correctly.

This is in 5.2.11 and experiencing the issue controlling win10 and server 2016/19

Is anyone else seeing this?

Here’s a video showing it…
Video on Dropbox

2

I had an issue like this also it was easily solved by turning on:
“Use Slower Comprehensive capture” once connected to the machine.

1 Like
3

Thank you! @Jerry - you were spot-on. That solved the issue completely. I must have unchecked that option at some point recently.