since I updated to 5.4.7 some clients have disappeared.
One client in particular doesn’t show in the admin dashboard as being live, it’s a windows 10 machine fully updated. I connected through an alternative method. When I try to uninstall the remote access client it looks as if it’s uninstalling but it just hangs there (unless the uninstall process is very long and I just don’t have the patience to wait for it to get done), would be nice if the uninstall process was a little more interactive. In any case, didn’t want to spend too much time troubleshooting so I stopped the service on the client, wiped the files that were not in use (simplehelp and jwrapper folders) and reinstalled the client. For now it seems that it’s working fine, my question was…has anyone come up with a batch file to nuke a remote access client? I think it would help in these cases to get a clean install if there’s no need to investigate why a certain client doesn’t work as it should.
I am assuming the client is failing because perhaps it was interrupted during update, but that’s really the only hypotheses I have, I hope there’s no unicorn bug in 5.4.7 we haven’t isolated yet.